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Human Resources > Call Center Human Resources > Leadership and Communication
Leadership and Communication Research

Optimizing Call Center Performance: Examining the Role, Characteristics and Impact of Frontline Managers in Driving Productivity and Growth 
Non-members: Click here to sign-up for a complimentary tour of "Optimizing Call Center Performance: Examining the Role, Characteristics and Impact of Frontline Managers in Driving Productivity and Growth" STUDY OVERVIEW All too often call center benchmarking and best practice initiatives focus exclusively on call center representatives while overlooking the role of frontline managers in contributing to overall operational excellence... (ID 4954)
Companies Profiled: Accident Fund, Bank of America, Becton Dickinson, Boeing, more ...
Price: $2300.00
Transformational Leadership in Managing Service-To-Sales Conversions in Call Centers 
Non-members: Click here to sign-up for a complimentary tour of "Transformational Leadership in Managing Service-To-Sales Conversions in Call Centers" Study Overview: Increasingly, call center leaders are seeking to bolster their revenue by transforming traditional service channels into eservice and sales channels... (ID 4853)
Companies Profiled: Intuit, Fleet Bank, Vodafone, UMB, more ...
Price: $682.00
Management Activities in Service-to-Sales Conversions in Call Centers 
Non-members: for a complimentary excerpt featuring this document please click here... (ID 4877)
Companies Profiled: Intuit, Fleet Bank, Vodafone, UMB, more ...
Price: $620.00
 


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