Measurement Best Practices
Best Practices, LLC has conducted extensive research in the field of Measurement. Browse through and sample our published Measurement research in the topics below:
"Best of the Best" Compilation of Scorecard Benchmarks and Strategic Planning Case Studies: Meeting Proceedings
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"Best of the Best" Compilation of Scorecard Benchmarks and Strategic Planning Case
Studies: Meeting Proceedings
This 81-page compilation of scorecard benchmarks and strategic planning case studies contains the "best of the best" from different Global Benchmarking Council Meetings features the following case study three-page summaries with speaker profiles, quotes, charts, select slides and key findings:
Boeing: Evolving Toward a Strategy-Focused Organization Using the Balanced Scorecard
Eastman Kodak: Managing with a Balanced Scorecard
Texas Instruments: Achieving Balance in Creating Customer, Emloyee, and Shareholder Value
Bank of America: Tying Benchmarking to Corporate Strategy Using the Six Sigma DMAIC Process
Thomson: Holistic Performance Measurement Strategy
Zero Time Labs: Instant Customer Value Every Time All the Time
Gale Consulting: Measure and Manage Customer Value for Superior Business Results
Cardinal Health: Linking Performance and Profitability
Wells Fargo: Performance Measurement: Going from Good to Great
Johnson & Johnson: Cascading Scorecards
Star Gas Partners: Connecting Employee Engagement with Customer Loyalty
Freescale: Parallel Process for Employee Engagement and Customer Loyalty
Tennessee Valley Authority: Cultural Health Index and Employee Engagement
Texas Instruments: Driving Continuous Improvement
Metrus Group: The Dark Side of Employee Engagement: The Importance of Alignment
Verizon: Linking Employee Engagement with Productivity and Customer Satisfaction
GE Consumer Finance: Improving Operational Efficiency
Also included is research from a summary of a member roundtable discussion, "From Metrics and Scorecards to Budgets & Strategy" and a Best Practices, LLC presentation on the Service Profit Chain... (ID 4847)
Companies Profiled: Boeing, Zero Time Labs, LLC, Eastman Kodak, more ...
Price: $2494.00
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HR Service Center Processes: Performance Metrics
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"HR Services Center Processes: Performance Metrics"
Study Overview
HR service centers are under constant pressure to cut cycle times for a variety of processes... (ID 4766)
Companies Profiled: Boeing, Accredited Home Lenders, Countrywide Financial, Convergys, more ...
Price: $2295.00
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Best Practices for Reducing Employee Absenteeism
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"Best Practices for Reducing Employee Absenteeism"
STUDY OVERVIEW
Every manager knows that the reasons employees call in sick often have nothing to do with a sore throat or runny nose... (ID 4953)
Companies Profiled: Allegheny Energy, Baton Rouge General Medical Center, CUNA Mutual, Duquesne Light Co, more ...
Price: $1376.00
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Contract Services Management: Measuring Performance & Objectives
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Non-members: Click here to download sample pages of "Contract Services Management: Measuring Performance & Objectives"
Study Overview
Measuring the performance of contract services organizations can be difficult, yet necessary to ensure maximum production and cost efficiency... (ID 4794)
Companies Profiled: Boehringer-Ingelheim, GTECH, Defense Contract Management Agency, Suez Environnement, more ...
Price: $995.00
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Retention Excellence: Measuring and Minimizing Turnover for Customer-facing Employees
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"Retention Excellence: Measuring and Minimizing Turnover fro Customer-facing Employees"
Study Overview
Executives managing hourly employees often face operational inefficiencies from high employee turnover... (ID 4784)
Companies Profiled: Washington Mutual, Commerce Bank, Bank of America, Direct Wireless, more ...
Price: $890.95
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- Strategy and Goals
- Developing Measures
- Corporate Profiles
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