Knowledge Management Best Practices: Measure impact and plan continuous refinement

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Knowledge Management > Aligning with Corporate Strategy > Measure impact and plan continuous refinement

Measure impact and plan continuous refinement Research

Customer Complaint Resolution Excellence: Capturing Insights to Drive Business Improvements

Complaint resolution groups fulfill a key role not just in resolving customer complaints involving service claims and other issues, but also in capturing critical customer feedback and data from which to drive quality and continuous improvement in the supply chain and throughout the organization... (ID PCS-210)
Companies Profiled: 3M, Abbott Laboratories, Amway Global, Agilent Technologies, more ...
Price: $3550.00 Free Excerpt Available

From Books to Bytes: Creating Effective Corporate Libraries in the Digital Age

This study enables library managers to benchmark their resources and service operations against those of 25 leading corporate information centers... (ID OP-90)
Companies Profiled: Abbott Laboratories, Sanofi-aventis, Allergan, AstraZeneca, more ...
Price: $2082.00 Free Excerpt Available

Knowledge Management: Best Practices In Intellectual Assets Measurement

This 30-page document, based on interviews with executives and research on top knowledge management organizations, identifies the methods used by companies to measure their intellectual assets... (ID 4545)
Companies Profiled: Ericsson, Chevron, WM-data, Celemi, more ...
Price: $344.95

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