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Knowledge Management > Identifying and Capturing Knowledge > Prioritizing information based on value
Prioritizing information based on value Research

Customer Complaint Resolution Excellence: Capturing Insights to Drive Business Improvements 
Complaint resolution groups fulfill a key role not just in resolving customer complaints involving service claims and other issues, but also in capturing critical customer feedback and data from which to drive quality and continuous improvement in the supply chain and throughout the organization... (ID PCS-210)
Companies Profiled: 3M, Abbott Laboratories, Amway Global, Agilent Technologies, more ...
Price: $3550.00   Free Excerpt Available
Customer Complaint Resolution Excellence: Capturing Insights to Drive Business Improvements 
Non-members: Click here to review a complimentary excerpt from "Customer Complaint Resolution Excellence: Capturing Insights to Drive Business Improvements" STUDY OVERVIEW Customer complaint groups have a difficult - and critical - job handling service claims while trying to maintain good customer relations... (ID 5144)
Companies Profiled: 3M, Abbott Laboratories, Amway Global, Agilent Technologies, more ...
Price: $3550.00   Free Excerpt Available
Customer Service Research Bundle 
NonMembers: Click on the following link to download a Complimentary Excerpt of the findings available in the Customer Service Research Bundle: http://www3... (ID 4508)
Companies Profiled: 3M, Aliant Telecom, American Airlines, Appleseeds, more ...
Price: $1329.95
The Value of Benchmarking in An Uncertain Economy 
Benchmarking is not a luxury; it's an activity that is useful in all economic climates... (ID 4442)
Price: $574.95
Capturing and Using Customer Insights: Survey Results 
This 62-slide presentation reveals the survey results of 57 companies across the world on how they capture and use customer insights... (ID 4437)
Companies Profiled: 3M, Appleseeds, Inc., Aliant Telecom, more ...
Price: $574.95
Benchmarking Lite 
Benchmarking does not have to be a drawn out process or entail the cooperation of many companies... (ID 4441)
Companies Profiled: GM, Intel, Raytheon, Prudential, more ...
Price: $338.95
 


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