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Customer Service > Customer Loyalty Management
Customer Loyalty Management Research

Achieving World-class Customer Service 
Be a market leader in the competitive Internet market... (ID CS-56)
Companies Profiled: 3Com, 3M, Acipco, Alagasco, more ...
Price: $2490.00   Free Excerpt Available
Managing World-Class Call Centers: Site Visit Findings 
Our most comprehensive call center report! Improve processes, performance measurement, and human resource management to transform your call center into a world-class customer service tool... (ID CS-50)
Companies Profiled: A Leading Pharmaceutical Company, American Airlines, American Express, Avnet, more ...
Price: $2490.00   Free Excerpt Available
Benchmarks for Excellence in Account Management 
Account Management organizations face the increasing challenge of delivering and communicating business value and impact to their internal and external customers... (ID PCS-208)
Companies Profiled: Abbott Laboratories, Baxter Healthcare, Boston Scientific, CenterStone Technologies, more ...
Price: $1362.00   Free Excerpt Available
Value Chain Communication: Keeping the Channels Informed 
Guide your company's efforts to create a marketing communications system, increase customer satisfaction, and build stronger customer relationships... (ID SM-127)
Companies Profiled: 3M, A Leading Health Care Company, Caterpillar, Ford, more ...
Price: $500.00   Free Excerpt Available
 


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