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Customer Relationship Management Research

Contact Center Excellence: Developing & Maintaining a World-Class Contact Center 
A must-have for all contact center executives, this series is critical for driving call center success... (ID CSS-63)
Companies Profiled: A Leading Pharmaceutical Company, Aliant Telecom, American Airlines, American Express, more ...
Price: $17928.00   Free Excerpt Available
Benchmarks for Excellence in Account Management 
Account Management organizations face the increasing challenge of delivering and communicating business value and impact to their internal and external customers... (ID PCS-208)
Companies Profiled: Abbott Laboratories, Baxter Healthcare, Boston Scientific, CenterStone Technologies, more ...
Price: $1362.00   Free Excerpt Available
 


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