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Customer Service > Customer Service Strategies and Culture
Customer Service Strategies and Culture Research

Best Practices in Advancing Customer Marketing: Innovations in Engaging and Communicating with Health Care Providers, Patients, Payers and KOLs 
To overcome challenges in reaching all pharmaceutical customers today, savvy bio-pharmaceutical company leaders must embrace innovation in their marketing programs... (ID PSM-280)
Companies Profiled: EMD Serono, Molnlycke Healthcare, Boehringer Ingelheim, Glenmark, more ...
Price: $5000.00   Free Excerpt Available
Customer Complaint Resolution Excellence: Capturing Insights to Drive Business Improvements 
Complaint resolution groups fulfill a key role not just in resolving customer complaints involving service claims and other issues, but also in capturing critical customer feedback and data from which to drive quality and continuous improvement in the supply chain and throughout the organization... (ID PCS-210)
Companies Profiled: 3M, Abbott Laboratories, Amway Global, Agilent Technologies, more ...
Price: $3550.00   Free Excerpt Available
Achieving World-class Customer Service 
Be a market leader in the competitive Internet market... (ID CS-56)
Companies Profiled: 3Com, 3M, Acipco, Alagasco, more ...
Price: $2490.00   Free Excerpt Available
Benchmarks for Excellence in Hotel Management: A Best Practices Analysis for the Caribbean Market 
As the service sector continues to expand in today's economy, the hospitality industry also experiences rapid growth accompanied by a heightened demand for superior customer service and a stronger need for process optimization... (ID OP-99)
Companies Profiled: The Sandy Lane Hotel, Dover Beach Apartment Hotel, The Savannah Hotel, The New EdgeWater Hotel, more ...
Price: $1100.00   Free Excerpt Available
Benchmarks for Excellence in Caribbean Retail Financial Services 
The intensely competitive nature of the retail-banking industry prompted members of the Barbadian retail financial services industry to join together to explore common “pain points” experienced by retail banks and credit unions in their search for customer service excellence... (ID OP-100)
Companies Profiled: Royal Bank of Canada, City of Bridgetown Co-Op Credit Union, Butterfield Bank, Barbados Public Workers' Co-operative Credit Union Ltd., more ...
Price: $1100.00   Free Excerpt Available
Building Pharmaceutical Brand through Continuing Education Programs 
Deliver education to health care providers to build stronger customer relationships and ultimately drive market share growth... (ID SM-126)
Companies Profiled: Bristol-Myers Squibb, 5 Leading Pharmaceutical Companies that wished not to be named, AstraZeneca, Bayer, more ...
Price: $1000.00   Free Excerpt Available
 


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