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Managing World-Class Call Centers: Site Visit Findings 
Our most comprehensive call center report! Improve processes, performance measurement, and human resource management to transform your call center into a world-class customer service tool... (ID CS-50)
Companies Profiled: A Leading Pharmaceutical Company, American Airlines, American Express, Avnet, more ...
Price: $2490.00   Free Excerpt Available
Driving Growth through Recruiting Excellence: Best Practices in Recruitment and Selection 
Target rich sources of candidates and implement innovative recruiting techniques to successfully court highly qualified individuals... (ID HR-52)
Companies Profiled: American Express, Ames Rubber, Amgen, Anheuser-Busch, more ...
Price: $2088.00   Free Excerpt Available
 


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