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Contact Center Excellence: Developing & Maintaining a World-Class Contact Center

A must-have for all contact center executives, this series is critical for driving call center success... (ID CSS-63)
Companies Profiled: A Leading Pharmaceutical Company, Aliant Telecom, American Airlines, American Express, more ...
Price: $17928.00 Free Excerpt Available

Best Practices in Advancing Customer Marketing: Innovations in Engaging and Communicating with Health Care Providers, Patients, Payers and KOLs

To overcome challenges in reaching all pharmaceutical customers today, savvy bio-pharmaceutical company leaders must embrace innovation in their marketing programs... (ID PSM-280)
Companies Profiled: EMD Serono, Molnlycke Healthcare, Boehringer Ingelheim, Glenmark, more ...
Price: $5000.00 Free Excerpt Available

Online Patient Support Excellence: Using Brand Website Services to Grow Loyal Customers

Biopharmaceutical brand websites fulfill a pivotal role in educating patients about their medical conditions and preparing them for critical healthcare decisions... (ID PSM-258)
Companies Profiled: Abbott, Amgen, Centocor Ortho Biotech Inc., Eli Lilly, more ...
Price: $3929.00 Free Excerpt Available

Pharmaceutical Brand Management: Strengthening the Global Brand

Focus on customer service and communications in support of global branding initiatives... (ID SM-131)
Companies Profiled: 3M, Aetna, American Express, AT&T UCS, more ...
Price: $2151.00 Free Excerpt Available

Best Practices for Using Social Media To Drive Business Outcomes

Non-members: Click here to review a complimentary excerpt from "Best Practices for Using Social Media to Drive Business Outcomes" STUDY OVERVIEW Social Media, the buzzword of this generation, has taken over agendas of many marketing organizations... (ID PSM-259)
Companies Profiled: Janssen Cilag Pharmaceutical, Grupo Uriach, Merck Serono, MidAmerican Energy Company, more ...
Price: $1900.00 Free Excerpt Available

Report Summary: Best Practices for Using Social Media To Drive Business Outcomes

For report summary, click "Add to Cart" on right STUDY OVERVIEW Social Media, the buzzword of this generation, has taken over agendas of many marketing organizations... (ID PSM-259A)
Companies Profiled: Janssen Cilag Pharmaceutical, Grupo Uriach, Merck Serono, MidAmerican Energy Company, more ...
Price: FREE

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