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Market Research Benchmarking Reports

Contact Center Excellence: Developing & Maintaining a World-Class Contact Center 
A must-have for all contact center executives, this series is critical for driving call center success... (ID CSS-63)
Companies Profiled: A Leading Pharmaceutical Company, Aliant Telecom, American Airlines, American Express, more ...
Price: $17928.00   Free Excerpt Available

Mapping Patient Flow to Better Manage Severe Hospital Infections and Sepsis 
Infections, and in particular the septic response to infections, are rising at an alarming rate in healthcare settings around the globe... (ID SM-165)
Companies Profiled: Amgen, AstraZeneca, Baxter Healthcare, Cooper Health System, more ...
Price: $1891.00   Free Excerpt Available


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