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Industry > Telecommunications > Customer Service
Customer Service Research

Improving Customer Satisfaction and Retention through Differentiated Service Levels 
Tailor service offerings to reflect customer value... (ID CS-53)
Companies Profiled: AT&T UCS, Citigroup, IBM, Wells Fargo
Price: $2358.00
Best Practices in Customer and Employee Satisfaction Management 
Discover what people think about your company, services, and products... (ID CS-54)
Companies Profiled: abt Associates, Allnet, American Airlines, Avis, more ...
Price: $1182.00
Customer Service Call Center Survey & Profiles 
Understand the primary operations and functions of a call center... (ID CS-55)
Price: $400.00
Call Center Excellence: Customer & Performance Management 
The primary objective of all call centers is to provide impeccable customer service, often for organizations that support and manage a huge number of products and services... (ID PCS-209)
Companies Profiled: 3M Pharmaceuticals, Abbott Laboratories, Allstate Insurance Company, BD, more ...
Price: $3900.00
 


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