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Research Samples

To further explore the types of research you will be able to access in the Best Practice Database, please feel free to download any of our free research samples listed below in the following areas.

1) General Introduction
2) Pharma Database Introductions
3) Subject Area Research Samples (& Research Abstracts in the Last Three Years)
  1. Business Operations
  2. Sales and Marketing
  3. Human Resources
  4. Customer Service

For an explanation of each type, view Types of Research.

To best assess the match between the content you can find in the Best Practice Database and your research needs, request a live online tour over the telephone with an expert in the Best Practice Database:


David Guinn, Database Account Manager: 919-767-92179 or via email


1) General Introductions

Introduction to the Best Practice Database (MD-19)

This is a complimentary presentation designed to provide an overview of what the Best Practice Database is, how members use it, and what type of people are members. In addition, the presentation includes the following three samples of metric-based presentations (all published in 2005), including:
  • Sales and Marketing: Identifying Sales Leads from Non-Traditional Sources
  • Business Operations: Structuring the Quality Function
  • Human Resources: Organizational Effectiveness and Staffing Efficiency

Introduction to the Best Practice Database for Corporate Librarians (MD-72)
This 18-page free excerpt includes a description of the Best Practice Database and research from three studies:
  • Sales Management: Benchmarking Sales Performance Management Structures
  • Market Research: Increasing the Credibility and Value of Market Research
  • Business Operations: Trends in Process Excellence -- Meeting Summary

View Recent Research (Past Year and Beyond)

2) Pharma Database Introductions

Introduction to the Pharma & Life Sciences Best Practice Database (MD-58 and MD-70)
This 11-page introduction includes an overview of what best practices and benchmark metrics are and a collection of samples on the following topics:
  • New Pharmaceutical Sales Representative Training
  • Hospital Sales Force Structure and Strategy
  • Competitive Intelligence Tools and Techniques

Introduction to the Pharma & Life Sciences Best Practice Database (MD-45)

This 24-slide presentation includes descriptions of what types of content is in this Database, how to access it, and includes three samples of metric-based presentations on the following topic areas:
      • Sales and Marketing: Pharmaceutical Lifecycle Management Tactics
      • Human Resources: Benchmarking Sales and Marketing Resource Requirements
      • Business Operations: Achieving Excellence in Contracting and Pricing Organizations

Introduction to the Pharma and Life Sciences Database for Corporate Information Centers (MD-70)
View the most popular research accessed by current pharmaceutical, biotech and CRO company librarians here in the areas of R&D, Quality and Clinical Trials, Marketing, Market Research & Competitive Intelligence, Pharma Sales, and
Busines Operations, HR & Customer Service. Download excerpts from three studies.

Introduction to Pharma Marketing Research
View a list of over thirty featured research studies in Marketing Excellence, Market Research, Thought Leaders and more.

Introduction to Pharma Sales Research
View a list of over twenty featured research studies in Sales Training, Co-Promotions, Utilizing Thought Leaders and Medical Specialists, Sales Management and Support and more.

View All Pharma Research in the Past Three Years


3a) Subject Area Research Samples: Business Operations

Introduction to Business Operations Research & Video
View featured research in Six Sigma & Quality, Supply Chain Management, Health & Safety, Process Excellence and more. To see some of the research, you can also experience the Database via a brief tour on video.

Introduction to the Best Practice Database: Managing Quality Across the Organization (MD-46)
This 22-slide presentation showcases the content and application of Best Practices, LLC's Quality and Process Improvement research assets for all organizational functions, including:
  • Managing the Supply Chain: Communicating Value to Key Constituencies
  • Improving the Quality Function: Driving Organizational Impact & Efficiency
  • Identifying Cost Savings: Metrics for Corporate Financial Shared Services
Best Practice Database Excerpt -- Communicating Corporate Library Value (MD-35)

This eleven-page research sample document with written best practices profiles how several pharma and medical device corporate information centers both create value and then market themselves as critical and unique value-producers and cost-reducers.

Best Practice Database Excerpt: Supply Chain Management: Delivery Performance (4448)

This four-page sample document includes key findings and recommendations to enhance supply chain management delivery performance. It includes best practices as well as delivery metrics such as fill rates and percent of ordered products received by the delivery date specified in their order management system.

Best Practice Database Excerpt: The Importance and Implementation of Benchmarking - Research Bundle (4822)

This seven-page excerpt includes three key findings on "Creating a Winning Benchmarking Infrastructure." This is an excerpt of of part of one of the studies available in "The Importance and Implementation of Benchmarking Research Bundle" (#4523.) Research bundles include several studies on a related topic bundled together in a cost-effective way for non-members.

View Business Operations Research in the Past Three Years


3b) Subject Area Research Samples: Sales and Marketing

Best Practice Database Excerpt: Best Practices in Speaker Training and Development: Curriculum & Contents (4453)

This 6-page sample document details how top pharmaceutical companies effectively ensure consistent selection of speakers through clearly developed criteria and balancing strong technical knowledge and reputation with critical interpersonal skills. It includes five sample best practices, executive quotes, and conceptual and data graphics.

Best Practice Database Excerpt: Design and Administration of Sales Training Programs (MD-28)

This six-slide sample of a metric-based presentation includes a study overview, a study participant list, and sample slides. The full study benchmarked 36 companies across several industries to examine training programs specifically for sales associates.

Best Practice Database Excerpt: Using Market Research Data for Impact and Influence (MD-29)

This eight-page research sample document includes conceptual graphics, metrics, executive quotes and five detailed best practices on how eleven interviewed leading market research organizations 1) Build credibility with senior leadership; 2) Turn data into intelligence and market insights; and 3) Communicate market insights that guide and grow the business.

Introduction to Pharma Marketing Research
View a list of over thirty featured research studies in Marketing Excellence, Market Research, Thought Leaders and more.

Introduction to Pharma Sales Research
View a list of over twenty featured research studies in Sales Training, Co-Promotions, Utilizing Thought Leaders and Medical Specialists, Sales Management and Support and more.

View Sales and Marketing Research in the Past Three Years


3c) Subject Area Research Samples: Human Resources

Introduction to Human Resources Research
View a list of nearly thirty HR studies related to Benefits and Rewards, Hiring, Leadership Development, Training and Employee Morale and more.

Best Practice Database Excerpt: Leadership Development & Succession Planning Meeting Report (4809)

This complimentary document has been excerpted from GBC research on "Leadership Development & Succession Planning," and highlights QUALCOMM's talent management strategy as well as findings from Best Practices, LLC research on "Identifying and Preparing Leaders."


View Human Resources Research in the Last Three Years


3d) Subject Area Research Samples: Customer Service
Best Practice Database Excerpt: Customer Experience Case Studies (MD-42)

This 11-page excerpt of three of the ten "best of the best" customer experience and call center case studies that Thomson, Wachovia and Bank of America presented at prior Global Benchmarking Council meetings.

View Customer Service Research in the Last Three Years

 
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