|
|
September 2010 Research Alert
New Research added to the Best Practice Database this month delivers insights around internal communications, customer service and manufacturing/quality. The new studies deliver insights and benchmarks around key activities for internal communications groups, performance measurement tools for call centers and performance metrics related to the bioequivalence studies conducted by CROs and generics manufacturers for new generics products. The seven new Best Practices, LLC studies listed below under Newly Added Research explore how leading companies have made their operations more effective across these different areas. Opportunities to participate in current research are also listed below.
Feel free to forward this email to colleagues interested in any of the topics below. If they would also like to receive this monthly alert, they need only sign-up here
Newly Added Research
Note that study report and document purchases can be credited toward a membership in the Best Practice Database (http://www.bestpracticedatabase.com/), where our latest research as well as hundreds of additional concise research documents and presentations can be accessed on-demand.
Best Practice Database Documents
- Internal Communications Excellence: Optimizing Group Activities & Roles (ID 5095)
- Call Center Excellence: Customer & Performance Management (ID 5097)
- CRO Bioequivalence Strategies: Performance Metrics, Processes & Trends (ID 5098)
- Pharma Bioequivalence Strategies: Performance Metrics, Processes & Trends (ID 5099)
Benchmarking Reports
- Government Affairs & Public Policy Excellence: Optimizing Group Structure and Operations (PSM-252)
- Advocacy Excellence: Optimizing Group Structure and Operations (PSM-253)
- Communications Excellence: Optimizing Group Structure and Operations (PSM-254)
Current Surveys
- Developing a Competitive Budget for a Successful U.S. Product Launch
- Best Practices in Utilizing Health Outcomes Data for Promotional/Commercial Efforts
- Update: Roles, Resourcing and Management of Medical Science Liaisons
|
|