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RESEARCH & CONSULTING BENCHMARKING REPORTS BEST PRACTICE DATABASE Fast Response Benchmarking in Customer Service, Knowledge Management and Sales & Marketing Fast Access to World-Class Companies BEST PRACTICES EXCELLENCE SERVICES


Business Excellence Board (BEB) benefits include:
Biopharmaceutical Sales & Marketing Health Check Service
With this service, you choose any of seven key topics of interest, and our analysts will benchmark your firm’s performance against industry leaders. This service includes a custom gap analysis that will map where you are before you embark on your own custom research projects. The analysis will also serve as a baseline against which you can measure future performance improvements.
Decision Support Research
Membership introduces you to innumerable customized benchmarking opportunities with executives across diverse functional areas in the pharmaceutical, biotech, medical devices and health care industries. Best-in-class companies share information from critical performance metrics to best practices.
Personal Interaction with Senior Analysts
Senior analysts at Best Practices, LLC are available by phone or email during regular business hours to respond with immediate answers to business questions or to provide estimates on quick turnaround response times when you will have answers you can use.
Unlimited Access to the Best Practice Database
24/7 access to an extensive online library of more than $35 million of original research. As a Business Excellence Board member, you have free access to this resource-joining the hundreds of executives from other
leading companies who joined the Database as independent members.
Access to Strategic Research Projects
Take part in a variety of no-cost benchmarking studies that support important business decisions. As a Business Excellence Board member, you will receive periodic invitations to participate in benchmark research projects launched by your peers. Joining one of these studies gives you a window on issues of concern to other leading biopharmaceutical companies. All participants also receive a free copy of the benchmarking research findings.
Exclusive Networking Forums
As a Business Excellence Board member, networking opportunities abound. It's your choice. You can interact with other business executives face-to-face at annual conferences or remotely through our web seminars.


Executive Membership Also Available That Includes These Additional Benefits
  • On-site Presentation and Strategic Roundtable
  • High Priority Status for Customized Research Requests
  • On-site Gap-Analysis on Key Function or Process Meeting
  • On-site Key Initiative Implementation Assessment Meeting
  • 15% discount on all Best Practices, LLC published research
  • Free admission to one of three annual benchmarkers’ networking events
  • Exclusive invitations to pharmaceutical, biotech, medical devices and health care- related webinars

REAL EXAMPLES of how Business Excellence Board members get quick answers to pressing business questions.
Business Situation:
With competition for the time and attention of Key Opinion Leaders (KOL) and thought leaders intensifying, a leading biotechnology company struggled with how to best use field-based medical specialists to build and strengthen KOL relationships.

Marketing leaders knew that the work of medical specialists was essential to success, but they needed more data and insights to optimally size and deploy these professionals. In addition, they wondered: what should the extent of their responsibilities realistically be?

Resulting BEB Member Research Question:
As a Business Excellence Board member, this marketing leader decided to use benchmarking through his membership to answer several questions including: What is the optimal size, mix and service frequencies of field-based medical specialist groups?

He commissioned a research project to gather and synthesize this information to optimally support several brands. Our research analysts customized a survey and conducted in-depth interviews across 14 leading peer companies. In less than six weeks, our research team provided and briefed the Business Excellence Board member on the following key metrics:

  • Drivers of Field-Based Medical Specialist Group Size
  • Structuring & Alignment of this Consultative Field Force
  • Optimal Call Frequencies
  • Pre-Launch Service Activities
  • Post-Launch Service Activities



 

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