Corporate libraries within biopharmaceutical organizations provide valuable services that are critical to business operations. However, faced with the twin pressures of shrinking business resources and increasing internal service requests, corporate libraries and information centers are struggling to effectively provide research and reference based support to their stakeholders.
Best Practices, LLC recently undertook a mini-benchmarking study in collaboration with the Pharmaceutical & Health Technology (PHT) Division of SLA to develop 2015 benchmarks for selected services and resources provided by libraries and information centers within the biopharmaceutical industry. The study also identifies the key areas of innovation and service strategies that can be adopted by corporate libraries to deliver quality services within tight budgets.
Research findings in the study will help library and information center leaders compare the scope, volume, cost, and delivery of library services at their companies with those at other leading organizations within the biopharmaceutical industry.