Best Practices in Order Management
Improve your order-to-receipt process with tightly integrated order entry, processing, and forwarding. This Best Practices Benchmarking® Report examines the best practices in the area of order management. The class includes over 98 companies in 32 industries, several Malcolm Baldrige National Quality Award winners, and many of the most profitable, highly competitive companies in the world today.
Business Operations > Order Management d
Industries Profiled:
Manufacturing; Consulting; Electronics; Technology; Telecommunications; Health Care; Financial Services; Internet; Retail; Service; Aerospace; Banking; Office Supplies; Utilities; Chemical; High Tech; Computer Hardware; Automobile; Transportation; Research; Computers; Shipping; Multiple; Diversified; Consumer Products; Office Equipment; Computer Software; Professional Services; Defense; Newspapers; Publishing; Media
Companies Profiled:
3Com; A Leading Financial Services Firm; AIAG; Alcatel; American Dental Cooperative; American Express; Andersen Windows; Auto-by-Tel; Bell South; Boeing; Boise Cascade; Boston Edison; BP Amoco; Brightpoint; British Airways; Brunswick; Caterpillar; Cavalier Homes; Chase Manhattan Bank; Cisco; Cisco Systems; CNH Global; Compaq; Cypress Semiconductors; DaimlerChrysler; Dana; Dell Computer; Deutsche Bank; DHL Worldwide Express; Discover; Emerson Electric; Ericsson; ESEC Group; FedEx; Ford; Fortune Brands; Fujitsu; Fujitsu Microelectronics; General Electric; General Motors; GE Supply; Haggar; Haworth; Hercules Chemicals; Herman Miller; Hewlett-Packard; Hughes Aircraft (General Motors); Ingersoll-Rand; Intermec Technologies; International Paper; InterVoice; InterVoice-Brite; Jayco; JLG Industries; Johnson Controls; Levi-Strauss; Lexmark; Linde; Mason & Hanger; Matsushita; McDonnell Douglas; Medication Plus; Morgan Stanley-Dean Witter; Motorola; Murray; Navistar; Nike; Nortel Networks; over 50; Pep Boys; Raytheon; Rolls-Royce/BMW; R.J. Reynolds; Sara Lee; Schwinn/GT; Seattle Times; Snap-OnTools; Staples; Sun Microsystems; Target; Texas Instruments; Thomson; Timken; Toyota; Trane; Ty; Unifi; Union Pacific; Unisys; United Technologies; VF Corp.; Weirton Steel; Westinghouse; Whirlpool
Study Snapshot
This Best Practices Benchmarking® Report examines the best practices in the area of order management. The class includes over 98 companies in 32 industries, several Malcolm Baldrige National Quality Award winners, and many of the most profitable, highly competitive companies in the world today. The practice descriptions in this report details:
- Comparable characteristics and key excellence indicators;
- Specific best practices relating to the Order-to-Receipt process;
- Practices focusing on implementation and training;
- Profiles of high performing companies.
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Key Findings
To achieve accuracy and speed in a complex business process, it is imperative to strive for a high degree of integration. Highly integrated systems tightly weave the various process elements and departments, eliminating redundancy and minimizing manual entry. Excellent companies dynamically integrate suppliers, back-office functions (engineering, finance, HR, manufacturing), and front-office functions (sales, marketing, customer service) into a customer-facing whole. Within an organization, the challenges of this level of enterprise-wide integration are real and must be addressed, but to customers the enterprise is a seamless, customer-focused operation that works to their highest level of satisfaction.
This system provides companies with the ability to allocate resources and move materials where needed, when needed, and as needed. However, enterprise-wide vision is required — this cannot be accomplished via traditional, departmental technology-buying processes. Rather, a holistic enterprise view is required, a view that by definition requires the support and attention of upper management.
Most practices identified in this report illustrate some element(s) of a tightly integrated system. Wherever possible, practices are segmented into one of three categories:
1. Order entry
2. Order processing
3. Order forwarding
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