Best Practices in Order Management
Table of Contents
Executive Summary
Competitive Perspectives
Project Background and Benchmark Class
Findings
Next Steps
Implementation Action-Planning Worksheet
Overall Project Map
Order Entry
Practices Index
Introduction
Employ Configuration Tools
Incorporate Quote Optimization
Develop Alternative Order Entry Channels
Utilize for Scheduling and Forecasting
Order Processing
Practices Index
Integrated Order Processing Functions
Deploy Systems to Fulfill Regulations
Improve Scheduling Accuracy and Cycle Time
Streamline Finance and Credit Approvals
Mange Workflow to Drive Improvement
Order Forwarding
Practices Index
Employ Integrated Technology Solutions
Integrate the Supply Chain
Link Front and Back Offices
Implementation & Training
Practices Index
Plan for Successful Implementation
Train for Success
Company Profiles
Practices Index
British Airways
Unisys
Northern Telecom
Jayco
Norand
Back to Main Report Page
List of Charts & Exhibits
The order to receipt process
Order management benchmark class
Action planning worksheet
Typical order to receipt system
Customer focused integration
Product configuration
Autoquote system
Order processing application
Truly integrated sales & service
Lexmark’s integrated system
Customer management decision process
Order management key learning order forwarding
Industri-Matematik International’s strategic shift toward forward integration
EDI deployment sample
Best-in-class plants use EDI intensively
The benefits of EDI at various levels of implementation
Baan’s installation control system
Order management key learning implementation & training
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