Optimizing Plant Operations and Maintenance Staffing, Roles and Budgets
Structure your plant operations and maintenance organization to support continued growth. This Best Practices Benchmarking® Report will help your operations and maintenance (also referred to as technical support or engineering services) organization parcel its various roles and responsibilities, staffing levels and budget requirements between corporate overseers and decentralized executors. This research will also enable you to compare your current staffing levels, budgets, roles and responsibilities, and performance measurements against those of leading operations and maintenance organizations.
Business Operations > Manufacturing d
Industries Profiled:
Manufacturing; Medical Device; Pharmaceutical; Financial Services; Service; Retail; Research; Computer Software; Diagnostic; Health Care; Transportation; Biotech; Consulting; Distribution; Insurance; Hospitality; Telecommunications; Technology; Professional Services; High Tech; Automobile; Utilities; Energy; Consumer Products; Chemical; Electronics; Entertainment; Internet; Computer Hardware; Aerospace; Academic; Media; Banking; Newspapers; Education; Shipping; Government; Office Supplies; Office Equipment; Cable; Computers; Defense; Diversified; Sports; Technology; Multiple; Logistics; Publishing; Legal
Study Snapshot
This Best Practices Benchmarking® Report profiles a highly-regarded group of companies that have proven operations and maintenance excellence in place. These companies have not only demonstrated effective operating principles and winning strategies in operations and maintenance management, but they have also developed innovative methods for sharing best practices across plants and overseeing and coordinating training for plant-level employees.
This study report also includes extensive analysis of benchmark partners' operations and maintenance staffing and budgeting levels and practices. By studying other organizations’ best practices in operations and maintenance management, your company can better understand how to allocate budget and staffing resources, optimize plant operations and maintenance resources and minimize expenses.
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Key Findings
This operations and maintenance research uncovered general trends affecting corporate and business unit operations and maintenance organizations across multiple industries. Best Practices, LLC identified and profiled many of the tactics and most effective practices embedded in these companies' winning operations and maintenance management strategies. Survey data and best practices interviews reveal the following key lessons learned:
- Decentralized Technical Support Management - 18 of 22 companies engaged in this study reported no centralized operations and maintenance oversight department, indicating a significant preponderance to completely decentralize the operations and maintenance function. Placing most or all operations and maintenance management at the business unit or plant level enables companies to drive out oversight costs.
- Centralized Performance Measurement – Best practices interviews reveal that centralized operations and maintenance organizations employ measurement scorecards to track and report company-wide operations and maintenance performance. Corporate operations and maintenance functions identify common measurements to track by region and by plant. Sample scorecard metrics include inventory turns, maintenance costs versus cost of replacement, planned outage rates, fuel burn rates and uptime percentage. Top corporate operations and maintenance organizations primarily gather performance metrics from plants and business units electronically. Corporate executives compile performance metrics and create a comprehensive scorecard to share with plants and business units. Benchmark partners report several benefits to tracking and reporting operations and maintenance metrics through a central function, including company-wide understanding of operations and maintenance performance, plant-level internal benchmark comparisons for strengths and improvement opportunities and a culture of healthy competition among business units and plants.
- Internet-Enable Best Practice Sharing and Training – Benchmark companies indicate a desire to increase operations and maintenance innovation and reduce redundancy at the plant level. To strengthen the expertise of operations and maintenance employees, advanced companies use the Internet to facilitate best practice sharing and skills training. One company reserves a section of its corporate intranet for operations and maintenance best practices sharing. The site includes pictures, biographies and contact information for all employees and hosts a best practice-sharing hosting board that is open to all personnel.
- Coordinated Operations and Maintenance Standards and Activities - All benchmark partners - decentralized or centralized - report the importance of coordinating critical operations and maintenance standards and activities. Top companies ensure coordination through leadership teams comprised of plant-level employees with varying levels of experience and from various geographic locations. Each area of expertise has its own leadership team that meets regularly to create procedure checklists, develop general technical support standards, share best practices and oversee intranet content for their area of expertise. Research shows that operations and maintenance leadership teams create several advantages for companies, including increased accuracy of and buy-in for operations and maintenance standards, full deployment of policies and procedures as a result of greater ownership and faster learning curves for less experienced workers who serve on the team.
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Related Research:
Pharmaceutical Science Excellence:
CMC Activities, Resources, and Performance
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STUDY OVERVIEW
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Optimizing the R&D Quality Organization
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