Benchmarking: Creating a Winning Benchmarking Infrastructure
This white paper is an excerpt from research profiling a class of companies that demonstrate successful practices in developing the benchmarking function. Information was gathered through extensive interviews among managers from nine companies across several business sectors that included pharmaceuticals, high-tech, government, defense, telecom and utility. Best Practices, LLC analysts undertook this research to uncover optimal structures for benchmarking, successful approaches to prioritizing research requests, methods for building buy-in for benchmarking as a concept and ways to track process improvements resulting from benchmarking. This complimentary white paper describes how successful companies structure, launch and maintain high-performing benchmarking efforts
Industries Profiled:
Pharmaceutical; Telecommunications; Service; High Tech; Manufacturing; Electronics; Internet; Energy; Aerospace; Financial Services; Government
Companies Profiled:
AstraZeneca; BT Group; CSAA; IBM; Intel; Kodak; PSEG; Raytheon; U.S. Department of Veteran's Affairs
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