Non-members: Click here to review a complimentary excerpt from "Corporate Library Services: Resource and Volume Levels"
In today’s environment of shrinking business resources, corporate libraries and information centers can find themselves under increasing pressure to justify their expenses and demonstrate their value to the companies that employ them. To respond successfully, library leaders need to know whether their resource and service volumes are in line with other corporate libraries and whether they are spending in the areas that have the greatest impact for their customers.
Best Practices, LLC conducted this research to identify quantitative benchmarks that libraries can use to compare their cost, staffing, and volume with those provided at leading U.S. and multinational companies.
- Library Budget Levels
- Distribution of Funds Across Various Budget Categories
- Cost Recovery Approaches
- Sources of E-Content Budget
- Number, Category and Functional Distribution of FTEs
- Allocation of Hours by Services
- Library Service Volumes
- Services Costs per User, FTE,
- Users per Library FTE
- Average Annual Cost of Operation
- Average Annual Cost by Category
- Range of Cost by Category
- Services that Utilize Charge-backs
- Average Number of FTEs
- Total Daily Hours of Service Availability
- Percentage of Company Population Served
- Productivity Metrics for information requests, document delivery, circulation, cataloging, web page requests, end user training and copyright activities
SAMPLE KEY FINDINGS
- Labor-Intensive Services: Reference and research are the most labor-intensive services, using about 40% of total FTE hours across the benchmark class. Overall, 17% of FTE hours went to managing electronic resources, compared with about 10% for managing the print/physical collection. Other service categories required 7-10% of FTE time.
This benchmarking research employed an online survey instrument that was designed to capture both quantitative and qualitative data. In all, 43 library leaders at 41 leading U.S. and multinational companies across nine different industries participated in the survey.