"Best of the Best" Compilation of Customer Satisfaction Case Studies: Meeting Proceedings

This "best of the best" complilation from different Global Benchmarking Council meetings discusses various aspects of customer service and satisfaction best practices across industries. The 68-page document features the following case study three-page summaries with speaker profiles, quotes, select slides and key findings:

• Dow Chemical: Customer Loyalty --An Integrated Approach to Providing Value to Customers
• Ben & Jerry's: Give Me What I Want and I Will Stay with You Forever
• Gale Consulting: Managing Customer Value for Superior Business Results
• Thomson Company's West Group: Managing the Customer Experience
• Sprint: Driving Sales through Customer Service: A Success Story
• Wachovia: Integrating Sales into Contact Center Customer Service
• Bank of America: Test and Learn as a Tool to Optimize Call Center Performance
• TeraData: Using Customer Knowledge and Analysis to Drive Profitability
• Star Gas Partners: Connecting Employee Engagement with Customer Loyalty
• Texas Instruments: Driving Continuous Customer Satisfaction Improvement

For more information on membership and to learn how to register for upcoming conferences, please visit the Global Benchmarking Council.

Customer Service > Call Centers > Corporate Profiles

Industries Profiled:
Chemical; Consumer Products; Electronics; Consulting; Retail; Publishing; Media; Health Care; Professional Services; Telecommunications; Financial Services; Banking; Computer Software; Utilities

Companies Profiled:
Dow Chemical; Ben & Jerry's; Texas Instruments; Gale Consulting; Wal-Mart; Thomson; Embarq (formerly Sprint); Wachovia; Bank of America; Teradata; Star Gas Partners; L.P.

Special Offer: If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call Benjamin Gregory at 919-767-9160 if you have any questions.

"Best of the Best" Compilation of Customer Satisfaction Case Studies: Meeting Proceedings  Non-Members: To download a complimentary excerpt of this study, click here... (ID 4842) Companies Profiled: Dow Chemical, Ben & Jerry's, Texas Instruments, Gale Consulting, more ... Price: $1499.00

Xerox Call Center Site Visit  The Origin of Xerox Channels Group The company whose name is synonymous with copying is also the only company in the world to have won the three most... (ID 3053) Companies Profiled: Xerox Price: FREE

L.L. Bean Customer Service Center Process Design  L... (ID 3018) Companies Profiled: L.L. Bean Price: $9.95

Process Design of State Farm's Customer Response Center  Practices in this document include: Employing popup information to enhance customer service... (ID 3011) Companies Profiled: State Farm Price: $9.95

Overview of Lucent Technologies' Customer Care Center  Lucent Technologies was created in the 1996 AT&T spinoff which also gave birth to NCR Corporation... (ID 2990) Companies Profiled: Lucent Technologies Price: $9.95

Overview of T. Rowe Price Call Center  T... (ID 2973) Companies Profiled: T. Rowe Price Price: $9.95

Overview of the American Express Service Center  American Express Company is a global travel, financial, and network services provider... (ID 2958) Companies Profiled: American Express Price: $9.95

Overview of Saturn's Customer Assistance Center  This document provides an overview of employee staffing and delineates the procedures for handling customer assistance at the Saturn Customer Assistance Center, located in Spring Hill, Tennessee... (ID 2950) Companies Profiled: Saturn Price: $9.95