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Best Practices for Reducing Employee Absenteeism



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"Best Practices for Reducing Employee Absenteeism"

Every manager knows that the reasons employees call in sick often have nothing to do with a sore throat or runny nose. Reducing the costs and lost productivity due to non-illness-related employee absences can be a significant source of savings for most companies. This benchmarking exchange sought to identify the effective practices and metrics that organizations use to address the complex factors that affect employee attendance. Managers and directors will benefit from the cross-industry insights from 27 companies to develop alternative programs to decrease employee absenteeism and improve company productivity and efficiency.


  • Absenteeism Metrics
  • Factors Contributing to Employee Absenteeism
  • Absenteeism Reduction Programs
  • Best Practices and Lessons Learned

  • Total Number of Employees
  • Percentage of Employees that are Union Members
  • Absence Rate
  • Illness Hours per Employee (segmented)
  • Illness Benefits: Paid Sick Days (segmented only by US Utilities, US companies, and International companies)
  • Absenteeism Metrics
  • Validating Sick Days
  • Absenteeism Factors
  • Absenteeism Reduction Programs
When relevant, study findings are segmented by utility companies, US companies, international companies, and US companies with an absence rate less than or equal to three percent.

  • None of the US benchmark partners achieving an absence rate lower than three percent attempt to validate sick days. In contrast, among international benchmark partners achieving similar absence rates, 90 percent validate sick days.
This research was conducted on behalf of member of Best Practices, LLC's Global Benchmarking Council. The results were complied from survey data responses from 27 companies representing more than ten industries.
Industries Profiled:
Energy; Health Care; Financial Services; Utilities; Manufacturing; Consumer Products; Computer Hardware; Technology; Chemical

Companies Profiled:
Allegheny Energy; Baton Rouge General Medical Center; CUNA Mutual; Duquesne Light Co; Eaton Corp; Frito-Lay; IBM Canada Ltd.; Intrado; Johnson Controls; New Brunswick Power; Nestle; NSTAR; Phillips; PSC; PSEG; Seagate Technology; Sun Life Financial; Dow Chemical; Washington Mutual

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