Best Practices in Developing the Benchmark Function
Table of Contents
Executive Summary
• Project Background
• Project Structure
• Key Project Findings
• Report Structure and Organization
• Next Steps
• Lessons Learned
• Matrix
Creating a Winning Benchmarking Structure
• Structure
• Staffing
• Budgets
• Roles & Responsibilities
• Benchmarking Models that Work
• Just-in-Time Training
Building Support for Benchmarking
• Winning Executive Support
• Developing Rank-and-File Support
• Building Global Support
Prioritizing Benchmarking Requests
• Managing & Optimizing Internal Requests
• Managing External Benchmarking Requests
Managing the Benchmarking Project
• Forming High-Impact Teams
• Presenting Findings: From Insight to Action
• Implementation Planning & Management
• Project Follow-up & Optimizing ROI
Leveraging Technologies for Benchmarking
• The Self-Service Website
• Website Maintenance
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List of Charts & Exhibits
Structure for Excellence
Benchmarking Structures
Company H’s Hybrid Structure
Company B’s Centralized Structure
Company I’s Hybrid Structure
Shared Responsibilities
Benchmarking Models
Benchmarking Allocation
Benchmarking Networks
Global Benchmarking
Benchmarking Inquiry Triage
Differentiated Service Levels
Prioritize External Requests
Prioritize External Requests with Comprehensive Screening Criteria
Forming the Benchmarking Team
Implementation Lessons
Company A’s Process to Calculate ROI
Internet Enablers
Frequency of Web Site Features
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