Best Practices in Sales Force Automation
Table of Contents
Executive Summary
• Project Background
• Project Findings
• Benchmark Class
• Summary of Findings
• Next Steps
• Project Map
Chapter 1 - Lessons Learned, Top Challenges, Key Trends
• Lessons Learned
• Top Challenges
• Key Trends
Chapter II - Best Practices in Sales Force Automation
• Building Corporate Buy-In
• Ensuring Business Alignment
• Optimizing Systems Design
• Managing Implementation & Utilization
• Managing Continuous Improvement
Chapter III - Project Data
• Analysis Charts
Chapter IV - Case Studies
• Case Studies
Chapter 5 - Vendor Profiles
• Vendor Profiles
Back to Main Report Page
List of Charts & Exhibits
Prioritization & Planning Meeting
Project Key Lessons Learned
Summary of Findings
Sales Force Automation Project Map
Lessons Learned
Top Challenges
Key Trends
SFA Budgeting
SFA Purchase vs. Lease
SFA Systems Functionality
Primary Software Functionality
Operating Systems
Primary Software Program
Other Software Programs
SFA Hardware Profiles
Technology "Tool Kit"
Wireless Technology Usage
Standard Configuration
Restrictions on Modifications
Initial Technology Training
Sales Force Automation Support
Complaints about SFA Systems
Requiring Data Backup
Back up Hardware
Remote Access
Remote Functionality
Percentage of Remote Users
Case Study Matrix
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