Complimentary Excerpt: Measuring and Demonstrating the Value of Quality Initiatives
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This excerpt includes research findings and metrics from document #4944 "Measuring and Demonstrating the Value of Quality Initiatives"
STUDY OVERVIEW
This study is designed to better understand the relationship between Quality methodologies and their direct impact on business outcomes. The survey results will assist Quality leaders in developing mechanisms to demonstrate the value of Quality initiatives to organizational stakeholders.
KEY TOPIC AREAS
- Structuring Quality Functions
- Quality Methodologies Employed
- Linking Quality To Business Outcomes
- Evangelizing Quality Across The Organization
Sample Slide: Changes In Quality Methodologies
KEY METRICS
- Quality Methodologies Currently Employed
- Change In Quality Methodologies Employed
- Business Measures Used To Assess Quality Program Effectiveness
METHODOLOGY
This research was conducted on behalf of one of Best Practices, LLC's Global Benchmarking Council (GBC) clients and was based on survey and interviews with 18 companies. Particpant titles included vice presidents, directors and managers of quality, operational excellence, six sigma and lean.
Business Operations > Benchmarking and Quality > Quality > Leadership and Communication
Industries Profiled:
Manufacturing; Medical Device; Pharmaceutical; Chemical; Consumer Products; Aerospace; Financial Services; High Tech; Computer Hardware; Computers
Companies Profiled:
3M; Becton Dickinson; DuPont; Eastman Kodak; Raytheon; Xerox; Hewlett-Packard
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Business Operations > Benchmarking and Quality > Quality > Leadership and Communication
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