Non-members: Click here to review a complimentary excerpt from "Crisis Management & Business Continuity Excellence: Assessing Structure, Training and Risk for BioPharma Manufacturing and Supply Chain Operations"
Crisis Management & Business Continuity have claimed urgent new attention in the global BioPharma and Medical Device sector. After witnessing devastating events -- such as Japan’s triple-punch disaster in 2011 (earthquake, tsunami and partial nuclear meltdown) that disrupted global supply chain and manufacturing plants in Japan -- many companies are anxiously revisiting their disaster recovery plans.
Best Practices, LLC conducted this study to assess how world-class companies optimize their Business Continuity preparations as well as respond when faced with major disasters or operating disruptions. More specifically, the research is designed to help participating companies develop an evidence-based understanding of how other companies plan, prevent, prepare and respond to threats to their supply chains and operations. The study includes benchmarks around structure and leadership of this function as well as different tactics surround emergency response.
- Structure & Leadership
- Emergency Response: Building Capabilities to Respond Quickly & Effectively Throughout Your "Ecosystem"
- Assessing Risks & Prioritizing Response
SAMPLE KEY METRICS
- Steps taken to strengthen Enterprise Risk Management
- Key functions where Business Continuity group reports
- Structure of business continuity leadership group
- Job title that leads Business Continuity function
- Highest job title level to which Business Continuity function reports
- Percentage of capital expense plan spend devoted to Business Continuity projects and investments
- Frequency of emergency response training for key operations groups
- Percentage of total operations staff undergoing response/crisis management training
- Frequency of emergency response drills for ensuring successful emergency management and business continuity
- Effectiveness of different improvement actions / programs to enhance business continuity and risk management readiness
- Methods employed to stress test and inform business continuity plans
- Approaches employed for staffing an emergency or disaster response
- Effectiveness of different approaches for avoiding emergency outages and disasters
- Effectiveness of various technology / software approaches that support business sustainability
- Level of importance of different elements to business continuity / crisis management plan
SAMPLE KEY FINDING
- Centralization/ Fast Response: Business continuity embraces centralized structures that support fast decision-making. However, disruptions occur in field & operations. Develop fast response capabilities throughout enterprise.
- The Supply Chain Can Be Disrupted in Many Ways: Natural disasters are not the only threat to a company’s supply of medical products to the market and its customers. Disruptions range widely from parts to material purity to manufacturing. Small disruptions can disrupt or shut down supply chains.
The research is based on the insights of 33 Business Continuity (BC) leaders from 29 national and global health care organizations. In addition, selected executives provided qualitative insights through deep-dive interviews and “lessons learned” observations.