"Customer Insights for Action and Profit" Research Sample
This research document is excerpts data from Best Practices, LLC's Global Benchmarking Council Conference on "Customer Insights for Action and Profit." This knowledge exchange generated great discussion and substantive sharing. This excerpt highlights the findings of Best Practices, LLC's Internet Benchmarking Exchange (IBE) survey on topics such as: company listening posts and marketing to customer satisfaction, loyalty and integrating customer data.
The results led to a roundtable discussion on topics including:
- Different methods of customer communication
- Making sense of customer feedback
- Integrating listening posts throughout a company
- Success in capturing and using customer insight
Note: This is simply an excerpt of the research conducted by Best Practices, LLC featuring several companies from the financial services industry. The full meeting report includes anecdotes, lessons learned, select slides, quotes, group discussions, insights, key take-aways, organizational progress assessment and a list of attendee-recommended resources.
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Industries Profiled:
Manufacturing; Pharmaceutical; Financial Services; Service; Retail; Research; Computer Software; Health Care; Transportation; Consulting; Distribution; Insurance; Hospitality; Telecommunications; Technology; Professional Services; High Tech; Automobile; Utilities; Energy; Biotech; Diagnostic; Consumer Products; Chemical; Electronics; Entertainment; Internet; Computer Hardware; Aerospace; Academic; Media; Banking; Newspapers; Education; Shipping; Government; Office Supplies; Office Equipment; Cable; Computers; Defense; Diversified; Sports; Technology; Multiple; Logistics; Publishing; Legal
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