Numbers play an important role for a corporate library to demonstrate its value to the senior management. With increasing resource costs and budget constraints, corporate library managers try to demonstrate value by maintaining statistics from service levels and website hits to customer feedback. However finding metrics that would benchmark services and resources to those of libraries in similar organizations is difficult.
This study was initiated to establish benchmark metrics for key services and resources at leading corporate libraries in Fortune 500 companies. Insights and data have been incorporated from top 24 companies across 10 different industries. This would help managers to establish volume and cost metrics that can be used to benchmark performance of their own organizations.
The topics covered in the study include various aspects of benchmarked corporate libraries such as the services offered by them, staffing and spending level, staff composition, penetration of potential user base, work volumes, volume of library content and services made available online.