Non-members: Click here to review a complimentary excerpt from "Library Services Benchmarks 2016: Corporate Library Services in the Pharmaceutical Industry"
Technology advances and budget constraints have had a sizable impact on corporate libraries within the pharmaceutical industry. Best Practices, LLC conducted this study to help library and information center leaders compare scope, volume, cost, and delivery of library services at their companies with those at other organizations within the biopharmaceutical industry.
Organizations can use this study to evaluate core services, vendor utilization, staffing and funding levels, and innovation strategies for their corporate library or information center.
- Library Profile
- Library Services
- Human Resources
- Financial Resources
- Library Innovation
- Service Strategies
SAMPLE KEY METRICS/QUESTIONS
SAMPLE KEY FINDINGS
- Core services offered at your organization
- Services providing vendor vs. internal library staff
- Total number of FTEs providing library or information services
- Allocation of FTEs by labor categories
- Percentage of staff holding accredited master's degrees and advanced degrees
- Total cost of library services and resources
- Methods used to recover costs
- Expected rate increases for renewal agreements with vendors
- Concessions expected from vendors for multi-year agreements
- Number of months prior to renewal date when negotiations begin
- Innovations developed to improve service delivery
- Strategies to deliver quality services within tight budgets
- People Allocation: Participants allocate the most FTE hours (average 23%) to electronic resource management, followed by reference and research at 20% and analytical & value added services at 19% respectively. Print-related services took only 3% of hours for benchmark participants. Several libraries indicated they no longer manage any print resources.
- Renewal Agreement Negotiations: Majority of libraries expect less than 5% increase annually while renewing agreements with vendors. While negotiating renewals with vendors half of them expect a discount on annual fees. The contract renewal discussion begins 1-3 months prior to subscription date at 47% of companies.
Best Practices, LLC engaged 17 leaders from 16 top biopharmaceutical companies through a benchmarking survey.