Developing Superior Customer and Business Value through Contact Centers

This white paper includes excerpts from recent research by Best Practices, LLC identifying actionable best practices and lessons learned that have enabled world-class companies to find the most effective balance between service and sales for multifunctional contact center representatives. Numerous studies by Best Practices, LLC have helped contact center executives at several Fortune 500 companies cultivate customer relationships and increase customer loyalty by enabling their service representatives to cross-sell and up-sell.

For more information in this area, please contact:

Dan Egbert, Manager of Research Operations
(919) 403-0251 ext 232
or via email


Industries Profiled:
Manufacturing; Pharmaceutical; Financial Services; Service; Retail; Research; Computer Software; Health Care; Transportation; Consulting; Distribution; Insurance; Hospitality; Telecommunications; Technology; Professional Services; High Tech; Automobile; Utilities; Energy; Biotech; Diagnostic; Consumer Products; Chemical; Electronics; Entertainment; Internet; Aerospace; Academic; Media; Banking; Computer Hardware; Newspapers; Education; Shipping; Government; Office Supplies; Office Equipment; Cable; Computers; Defense; Diversified; Sports; Technology; Multiple; Logistics; Publishing; Legal