Productivity acceleration and continuous quality improvement in the manufacturing laboratory requires companies to establish benchmarks and key performance indicators (KPIs). Best Practices, LLC surveyed seven industry-leading pharmaceutical companies to benchmark staffing, procedures, workflow, and productivity aspects of their quality assurance/quality control (QA/QC) laboratories.
This five-page document summarizes best practices for measuring productivity and quality in the laboratory. Practices in the document include the following: Tie key performance indicators (KPIs) to variable compensation to improve first-pass yield rates and reduce rework. Track KPIs to identify performance gaps and continuously improve analyst productivity and work quality. Identify trends in performance metrics to pinpoint improvement opportunities.
This study will serve as a benchmark for organizations to enhance their manufacturing QA/QC department’s efficiency and track KPIs to identify performance gaps and continuously improve analyst productivity and work quality.