Employ Executive Communications to Drive Customer Service Performance
Best Practices, LLC undertook this multi-industry study on behalf of benchmark
client. This benchmarking initiative profiles a diverse group of practices
employed by companies that have demonstrated effective operating processes and
winning strategies in Achieving World-Class Service. By studying other
organizations’ effective approaches to managing executive communications, your
company can better understand how it might expand, strengthen and improve its
own internal communications. The following chart highlights the executive
communications practices of eight world-class companies.
Company
Industry Emp. Size Forums/
In Person Site Visits Teams and Task Forces Personal
Communications
3M
Manufacturing 49400
A ...
Customer Service > Customer Service Strategies and Culture > Communications (internal)
Industries Profiled:
Aerospace; Automobile; Consumer Products; Financial Services; Manufacturing; Medical Device; Pharmaceutical; Energy; Utilities; Service
Companies Profiled:
3M; A.G. Edwards; Acipco; Alagasco; Honeywell; Anheuser-Busch; Armstrong Building Products; Avis
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Customer Service > Customer Service Strategies and Culture > Communications (internal)
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