Excellence in Leave of Absence Administration
Human Resources programs today are under the gun to hold down costs and, at the same time, visibly contribute to shareholder value. Absence management is one area where HR practices and programs can impact the corporate bottom line.
In this study Best Practices, LLC benchmarks the administration of Leave of Absence and FMLA (Family and Medical Leave Act) programs in HR departments at 19 leading U.S. companies. The study benchmarks effective organizational structure, volume of work, staffing and resource levels for LOA and FMLA, capturing metrics that HR executives can use to judge and improve the performance of their own programs.
Insights revealed in this 47-slide presentation will guide development of cost-effective leave of absence and FMLA administration with metrics for program cost and productivity, structure and organization, type and length of leaves, extent of automation, process cycle time. Metrics are also included for the extent and comparative cost of outsourcing within these departments.
To download a complimentary excerpt from this study, please click here.
Human Resources > HR Mission, Strategy, and Structure d
Industries Profiled:
High Tech; Defense; Energy; Manufacturing; Telecommunications; Aerospace; Financial Services; Chemical; Banking; Electronics; Computer Hardware; Computers
Companies Profiled:
Agilent Technologies; United Defense; Lantronix; Entergy; Consolidated Container Company; 3Com; Sprint; SBC Communications; Raytheon; Motorola; Lockheed Martin; General Electric; ExxonMobil; Caterpillar; Boeing; Arrow Electronics; Inc.; Dell Computer
Study Snapshot
Human Resources executives in leading corporations today strive to effectively align departmental goals with corporate strategy, working in partnership with top management to demonstrate a positive impact on the bottom line. Savvy executives can use benchmark metrics to ensure that their staffing and resource levels are not only efficient but also competitive.
This study provides vital new benchmarks from world-class companies on resources, costs, productivity and quality in LOA and FMLA functions. Some key reported metrics include:
- Cost comparisons between outsourced and internal LOA/FMLA programs
- Average cost of leave programs per employee
- Average number of days of leave by category
- Average number of eligible employees for LOA FTE
- Leave days taken per employee per year
- Percentage of employees on leave who eventually return to work
- Leave processing cycle times
Staffing mix, most commonly automated processes, volume of various leave categories per year, FMLA awareness training and FMLA tracking responsibility are also covered in the report.
Executives will find this study critical for:
- Pinpointing their leave organization’s key strengths and improvement areas relative to high-performing companies
- Aligning organizational structure and resources for maximizing operational efficiency and effectiveness
- Investigation of opportunities for outsourcing and automation
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Key Findings
A sample of the study's key findings about best-in-class contract and pricing organizations follows:
There is a clear trend toward centralized and outsourced services.
Companies with substantial outsourcing have lower average costs.
Costs may elevated by policies expanding volume and length of leaves as well as by efficiency of program administration.
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Price: $3468.00 Free Excerpt Available
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