IT Infrastructure Services
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STUDY OVERVIEW
IT leaders face the considerable challenge of determining the essential and most productive IT infrastructure services to offer and delivering them with the greatest cost efficiency possible. Additionally, utilizing the most effective organizational structure is a priority. To aid IT executives in decision-making regarding the optimal elements of the IT function, this study harvested IT service offerings, structural types and staffing level metrics to inform IT department executives about possible trends and gaps in their current IT operations.
KEY TOPICS
- IT Department Organizational Structures
- IT Department FTE Levels
- In-House & Outsourced IT Services
- Top Challenges & Lessons Learned
KEY METRICS
- Corporate Structure & Global Reach
- Phone Lines Supported per IT FTE
- Network Ports Supported per IT FTE
SAMPLE FINDINGS
- 53% of respondents reported 50 or fewer IT FTEs.
- Server hosting is the commonly reported support service provided.
- The majority of participants support fewer than 1000 phone lines.
METHODOLOGY
This study was conducted on behalf of a member of Best Practices, LLC's Global Benchmarking Council. The results were compiled from an analysis of survey responses from sixteen companies representing more than eight industries.
Business Operations > Facilities Services > Technology
Industries Profiled:
Diversified; Computer Hardware; Financial Services; Aerospace; Defense; Telecommunications; Computer Software
Companies Profiled:
Fujitsu; Innergy Lending; Northrop Grumman; Saudi Telecom Company; Oracle
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Business Operations > Facilities Services > Technology
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