IT Performance Metrics Benchmarking Study
This document contains analysis of results from a survey designed to uncover how companies manage and assess IT performance. The report includes key findings in the following areas: IT Staffing Resources, Project Prioritization, IT Deployment, Developing Employees, IT Cost Factors and Outsourced Functions. Also included is a matrix with specific survey questions and the responses of each participating company.
Business Operations > Measurement > Balanced Scorecard > Evaluating and Refining
Industries Profiled:
Telecommunications; Manufacturing; Electronics; Insurance; Utilities; Financial Services
Companies Profiled:
British Telecom; Deutsche Telekom; Kodak; Korry Electronics; MetLife; New Brunswick Power; Prudential; Sacramento Municipal Utility District (SMUD)
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Business Operations > Measurement > Balanced Scorecard > Evaluating and Refining
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