Lean, Six Sigma & TQM: Beyond Manufacturing: Meeting Proceedings
At the August 2003 Conference Lean, Six Sigma and TQM Project Success, world-class companies showcased a range of successful models for continuous improvement. GBC members, speakers and guests shared tactics for deploying Lean, Six Sigma and other productivity platforms outside of manufacturing. The meeting report includes anecdotes, lessons learned, select slides and quotes, group discussion and insights, notes from five industry-specific breakout sessions (financial services, healthcare, telecommunications, high tech and manufacturing) and key audience take-aways.
Featured case studies:
- Johnson & Johnson describes its mission for quality and integrating process tools for enterprise-wide improvement.
- Microsoft shared its leveraging strategies in increasing awareness and adoption of process improvement tools and standards in an entrepreneurial culture.
- Medtronic and Lilly recounted their success with launching Lean Sigma and Variability Reduction pilots within their respective organizations.
- Human Capital Associates provided vivid examples of leadership response to stress before sharing trends in Lean Sigma deployments.
- PSE&G introduced examples of Six Sigma cost-savings.
Members and guests then divided into industry-focused roundtables to discuss company-specific issues and the many ways to deploy productivity platforms and tools.
Topics included:
-Six Sigma in Banking
-Six Sigma and Scorecards in Occupational Health Quality
-Integrating Lean & Six Sigma into an Operating System
-Using Six Sigma to Reduce Variability in Research Laboratories
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Business Operations > Benchmarking and Quality > Quality > Leadership and Communication
Industries Profiled:
Financial Services; Banking; Pharmaceutical; Health Care; Medical Device; Consumer Products; Chemical; Manufacturing; Diversified; Aerospace; High Tech; Biotech; Insurance; Automobile; Retail; Research; Internet; Technology; Energy; Computer Software
Companies Profiled:
Bank of America; Human Capital Associates; PSEG; Johnson & Johnson; Medtronic; Eli Lilly; Eastman Kodak; DuPont; GE; Intuit
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