Managing the Supply Chain: Communicating Value to Key Constituencies
Supply Chain organizations face the increasing difficulty to establish, deliver, and communicate business value to their internal and external customers. This benchmarking study examines order management, distribution center and revenue management processes and takes a comprehensive look on staffing efficiency, cost structures, value-maximizing management metrics and tactics to effectively communicate and deliver value.
Insights from this 48-page slide presentation will help executives to build cost efficient supply chain centers, drive customer growth and loyalty, maximize return on investment and effectively justify costs incurred to their internal customers.
Business Operations > Supply Chain Management d
Industries Profiled:
Pharmaceutical; Health Care; High Tech; Manufacturing; Service; Medical Device; Consumer Products; Diagnostic; Electronics; Internet; Telecommunications
Companies Profiled:
Abbott Laboratories; NovoZymes; Agilent Technologies; The Advance Group; Amylum Iberica SA; Baxter Healthcare; Bayer Healthcare; Becton Dickinson; Guidant; Eastman Kodak; Intel; Johnson & Johnson Healthcare Systems; IBM; Lucent Technologies; Medtronic; Merck; Mallinckrodt
Study Snapshot
In today’s fast changing, competitive and cost-driven market, supply chain organizations have to take every opportunity to lower cycle time, reduce uncertainties and stay current with market trends. Supply chain executives need to optimize both dimensions by working closer with business units, other corporate groups, and with customers directly. This study takes a data-driven look at how best-in-class supply chain centers:
- Increase efficiency by setting accurate performance metrics for order management & distribution center operations
- Respond to market needs by leveraging new technology and driving automation in order management processes
- Ensure high satisfaction levels at business units, operating companies and external customers
- Define, measure and communicate value effectively to internal and external customers
Executives will find this study critical for:
- Pinpointing their supply chain organization’s key strengths and improvement areas in order management and distribution center excellence relative to performance metrics of high-performing companies
- Aligning organizational structure, resources, new technology standards and customer needs for maximizing operational efficiency and effectiveness
- Creating a roadmap for building high-impact supply chain management capabilities to drive business value
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Key Findings
The following is a sample of the study's key findings about best-in-class account management organizations:
- Team with operating/business units and e-commerce teams to identify and approach key customers for conversion to 100% electronic transactions and to advanced collaboration techniques, like forecasting.
- Use activity-based costing universally to increase visibility of operational costs to the operating/business units.
- Enhance CSR authority and training to provide elevated and proactive levels of customer service.
- Drive cycle time reductions everywhere through six sigma teams and through expanded definition and use of cycle time metrics.
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