Managing the Supply Chain: Communicating Value to Key Constituencies
Table of Contents
Study Overview, Key Findings and Observations
Order Management Excellence
Distribution Center Excellence
Revenue Management Excellence
From Customer Service to Value Creation
Back to Main Report Page
List of Charts & Exhibits
Automation Reduces Customer Wait Times and Frustration
Automation Reduces Cost and Drives Order Volume
Cost for Manual Transactions
Electronic Transaction Mix
Adjust Cycle Times to Market Demand
Productivity Drivers for Order Management Processes
Communicating Value Effectively
Order Entry Options
Quality Metrics Reveal Customer Perception of CSR Capabilities
Delivery Policies Reduce Complexity
Shipping Cost Efficiency
Shipment Quality
Supply Chain Service Centers
Days Sales Outstanding
Claims Management
Assessing Customer Satisfaction
Defining the Value of Order Management Operations
Defining the Value of Distribution Center Management Operations
Metrics that Measure the Value of Order Management Processes
Metrics that Measure the Value of Distribution Management Processes
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