As is typical in most large corporations, Lucent Technologies did not have an enterprise-wide or distributed offering of Output/Print Services architecturally, financially, or organizationally. Multiple Business Units (BU), organizations, and groups across Lucent Technologies ran and managed their own output services autonomously. Before centralizing document services, over 50% of printing, copying, faxing, scanning, viewing and archiving took place at individual desktops or within various central locations in each building.
Over a year ago, Lucent received executive support and sufficient funding to begin addressing this problem by implementing Convenience Centers and centralizing staffed duplication centers across the enterprise. While this initial plan did not solve the enterprise problems, it represented an important first step towards addressing the financial, technological, and organizational challenges involved.
We are now launching a more ambitious second phase, which includes:
- Assessing the current state of affairs,
- Quantifying the problem,
- Recommending an enterprise-wide strategy,
- Soliciting management support, and
- Developing a business plan that outlines an implementation plan and clearly demonstrates the project’s value proposition--a commitment to significant cost-savings and increased business benefits.
The presentation will highlight how Lucent arrived at our present state and share our plans for taking it to the next level.