Pharmaceutical; Biotech; Health Care; Government
AstraZeneca; Pfizer; Eli Lilly; GlaxoSmithKline; Merck; U.S. Food & Drug Administration
According to conservative estimates, as much as 25 percent of the costs of bringing a pharmaceutical product to market come from manufacturing expenses. By adopting optimal structures and strategies for Manufacturing Technical Services, companies can maximize resources while positioning the function as an improvement arm for processes across the supply chain.
Manufacturing Technical Services (MTS) plays a critical role in ensuring that safe and efficacious products reach the market by the most cost-effective methods possible. During the manufacturing process, MTS is responsible for data handling, system validation, and manufacturing review processes, all of which -- if done well -- can avoid costly product recalls and facility shutdowns.
This Best Practices Benchmarking® Report examines productivity and quality issues in a highly-regarded group of pharmaceutical companies' MTS functions. Best Practices, LLC researchers analyzed several issues, including the structure, training, and communications between corporate headquarters and manufacturing sites, metrics for the quality of staffing and practices within sites, predictive staffing models, as well as methods by which companies can review and evaluate new technologies for their contribution to manufacturing productivity.
By studying other organization's best practices in Manufacturing Technical Services, your company can better understand how to structure and staff its MTS function, allocate staffing resources at various points in a manufacturing project, evaluate new technologies, and cultivate a sense of ownership by MTS for the entire manufacturing process.
Metrics Included in the Study
Performance metrics enable executives to perform gap analyses and identify areas needing improvement. Metrics are an important complement to the qualitative best practices included in this study report. Best Practices LLC analysts collected and analyzed the following metrics for MTS at all companies benchmarked in the study:
- Number of manufacturing plants (categorized by type: bulk, finishing, packaging, delivery)
- Number of MTS employees at corporate headquarters and manufacturing locations
- Educational background level of MTS staff
- Experience level of the company’s MTS staff ( in years)
- Importance ratings of MTS responsibility for the training and education of manufacturing employees
- Percentages of companies using control charting in all plants, some plants, or not at all
- Percentages of companies taking a proactive vs. reactive approach to developing technology
- Importance rating for using automation solutions for manufacturing efficiencies