Non-members: Click here to review a complimentary excerpt from "Pharmaceutical Library Services: Activities and Forces of Change"
Corporate libraries and information centers are facing cuts in funding at the same time internal clients are increasingly seeking services that will drive organizational success. To overcome these challenges, library leaders have to balance their service volumes with internal and external staffing to have the greatest impact for their customers.
Best Practices, LLC conducted this research to help library and information center leaders compare the scope of their services and vendor utilization at their companies with those at other organizations within the biopharmaceutical industry. The study also contains a chapter on the forces of change facing corporate libraries at pharmaceutical and medical device organizations.
- Use of library staff, vendors and others in providing services
- Forces of change facing corporate libraries
SAMPLE KEY METRICS
- Number of potential and actual users of library services
- Utilization level of library staff, vendors, and both for reference and research services
- Utilization level of library staff, vendors, and both for print and physical collection services
- Utilization level of library staff, vendors, and both for electronic resource management services
- Utilization level of library staff, vendors, and both for IT/Web and knowledge management services
- Internal/external forces that will shape your operations in the next 1-3 years
SAMPLE KEY FINDINGS
- Forces of Change: New technology—especially mobile platforms, corporate challenges, and flat or declining budgets are the forces of change most likely to shape library and information center business models, services, and product offerings over the next one to three years.
Twenty-one companies participated in this study, with 16 representing the pharmaceutical/ biotech industries and five representing the medical device/ diagnostic industries.