Require Third-Party Signatures for Approval to Process Some/All Transactions

Research Info ID: 2684 Price: $9.95 Words: 300 Features:  Graphics Delivery Format:  Online

Customer Service > Customer Service Strategies and Culture > Delivering Service

Industries Profiled:
Miscellaneous; Financial Services

Companies Profiled:
DaimlerChrysler; Massachusetts General Hospital; Public Employees' Retirement Association; HFS Mobility Services; VALIC; TPF&C; Dana Farber; American Express; Charles Schwab; Bankers Trust; Equitable

Special Offer: If you purchase Best Practice Database document(s), you will have 30 days from the date of purchase to apply some or all of the cost of the document(s) toward the cost of a Full Access Individual, Pharma, Group or University Membership. Write us at DatabaseTeam@bestpracticesllc.com or call Benjamin Gregory at 919-767-9160 if you have any questions.

Achieving Customer Service Excellence in High-Demand Hotel Service Environments  Non-members: Click here to sign-up for a complimentary tour of "Achieving Customer Service Excellence in High-Demand Hotel Service Environments" St... (ID 4860) Companies Profiled: The House Hotel, Colony Club Hotel, The New EdgeWater Hotel, Crystal Cove Hotel, more ... Price: $406.15

Customer Service Research Bundle  NonMembers: Click on the following link to download a Complimentary Excerpt of the findings available in the Customer Service Research Bundle: http://www... (ID 4508) Companies Profiled: 3M, Aliant Telecom, American Airlines, Appleseeds, more ... Price: $1329.95

Capturing Practices that Delight Customers  NonMembers: Click here to download a complimentary research excerpt from Capturing Practices that Delight Customers... (ID 4411) Companies Profiled: American Airlines, James A. Haley Veterans Hospital, Arrow Electronics, Standard Register Company, more ... Price: $824.95

Measuring Order-to-Cash (OTC) Cycle Times to Enhance Customer Service  This document contains an analysis the operational tactics companies use to measure order-to-cash processes... (ID 4404) Companies Profiled: Eastman Kodak, VIP INDUSTRIES LTD, Saint-Gobain, S.C. JOHNSON & SON, more ... Price: $574.95

Benchmarking Effective Escalated Complaint Processes  This document contains an analysis of how world-class organizations handle the escalated complaint process... (ID 4401) Companies Profiled: FedEx, GMD, AAA Fair Credit Foundation, AGCC, more ... Price: $574.95

Enhancing Customer Support by Measuring and Managing Repair Operations  This document contains analysis of how companies measure and manage repair operations to enhance customer support... (ID 4394) Companies Profiled: Cisco Systems, Eastman Kodak, Hewlett-Packard, MetLife, more ... Price: $824.95

Operating Today’s Call Center: Trends on Call Center Representatives  This 28-slide PowerPoint presentation details metrics from 13 companies crossing several industries about today's call center representative... (ID 4389) Companies Profiled: Citizens Bank of Canada, Nationwide Credit, Avnet, Express Scripts, more ... Price: $834.95

Updating Customers on Order Progress: Using Communication to Increase Customer Satisfaction  Successful companies recognize the importance of providing effective communication regarding service delivery to maintain customer satisfaction... (ID 4323) Companies Profiled: AT&T, APA Optics, Florida Power & Light, eircom Business Systems, more ... Price: $824.95

Continuously Manage Costs -- Part 4d -- Reduce and Prevent Fraud  Maintain a phone fraud prevention center to provide rapid response to cellular fraud... (ID 3723) Companies Profiled: Verizon, Visa, Los Angeles Cellular Telephone Company, AT&T Price: $9.95

Managing Service Delivery  Contact customers to verify on-time and proper delivery of new service... (ID 2700) Companies Profiled: The Daily Oklahoman, Richmond Times-Dispatch, FedEx, Xerox, more ... Price: $9.95

Provide Customers with Rapid Feedback with Respect to Administrative Processing and/or the Implementation of a Particular Action  Best Practices, LLC undertook a multi-industry study to explore Integrated Customer Service in companies that have demonstrated effective operating practices and winning strategies in this area... (ID 2689) Companies Profiled: DaimlerChrysler, Massachusetts General Hospital, Public Employees' Retirement Association, HFS Mobility Services, more ... Price: $9.95

All contents copyright © 1999-2013 Best Practices, LLC 6350 Quadrangle Drive, Chapel Hill, NC 27517 USA (919) 403-0251.
Site Map | Please see our Terms and Conditions of Use and Privacy Policy.

This site is optimized for 4.0 and higher versions of Microsoft Internet Explorer and Netscape Navigator.
If you experience difficulties using our e-commerce system, please check your browser version and our FAQs.