Health Care; Pharmaceutical; Diagnostic; Biotech; Medical Device
Abbott; Alcon; GlaxoSmithKline; Johnson & Johnson; Medtronic
Best Practices, LLC examined the world-class practices of pharmaceutical companies and compared structure, staffing, roles and responsibilities in the quality function. Insights in this report will help executives at pharmaceutical and medical device companies identify critical performance gaps and provide specific direction for marked improvement.
"Good quality is life enhancing. Bad quality is life threatening."
- Interviewed Executive
The Best Practices LLC research team identified seven top companies to participate in this study, each of which were noted for exceptional quality execution and overall standing in the quality arena. The research team conducted oral interviews and written surveys of executives at each of these companies, seeking details on each aspect of the quality function. The study identified the systems, approaches, and practices to which these leading executives attribute their success as well as performance gaps. These insights give executives a path along which a company may pursue quality excellence. This insight will aid in making informed budget, resource allocation and process improvement decisions.