Social media and smart phones have transformed the consumer experience. Today’s customer expects high-level customer service, requiring organizations to be alert and responsive like never before. To drive customer satisfaction and engagement, companies must review their customer service programs to ensure they are designed to harness the power of technology to leverage customer data and deliver superior customer experience. In addition, customer service organizations must ensure they are optimized to ensure high-level responsiveness while reducing cost and increasing productivity.
To help customer service leaders, Best Practices, LLC provides best practices, performance metrics and benchmarking solutions for developing world-class customer service and achieve superior performance growth.
Specifically, executives use our benchmarking services to:
- Developing a multi-channel customer experience
- Customer retention and loyalty strategies
- Integrated customer strategy and customer-centric
- Customer relationship management
- Leveraging customer insight
- Customer listening posts and complaint handling mechanisms
- Online strategies for customer management
- Customer life time value strategies
- Net promoter score and other satisfaction metrics