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Technology & Communications Industry

The technology and communications industry continues to evolve and transform business operations at a rapid pace. With cost being a key barrier for adoption of service by customers, these organizations must focus on highlighting and differentiating their value proposition. As a result, the ability to harness customer insights and integrate them into the product development cycle will become even more critical to building customer loyalty. As customers become more demanding, technology and communications organizations must review their service quality and levels.

Best Practices, LLC, assists Technology & Communication leaders in implementing winning strategies to achieve superior performance and increase revenue growth in the competitive market.

Specifically, executives use our benchmarking to uncover organizational gaps and industry / cross-industry benchmarks to:

  • Access success stories and lessons learned
  • Adopt proven best practices
  • Build customer loyalty
  • Build employee engagement and
    manage employee performance
  • Capture voice of customer
  • Drive process excellence
  • Optimize call center structure, activities and services
  • Set organizational strategy and drive performance
  • Shorten employee recruitment cycle
  • Spot industry trends

Technology & Communications Services

Research and Consulting

Research and Consulting

Our custom research services are designed to improve your technology & communication organization's performance by assessing and analyzing the winning practices of leading corporations
  • Visit Technology & Communication Industry       Research & Consulting
Advisory Services

Advisory Services

Our members-only benchmarking research and networking service allows you to stay a step ahead of competition and align, staff and fund your business to drive technology & communication organizational success
  • View Technology & Communication Industry       Advisory Services

Benchmarking Reports

Benchmarking Reports

Our in-depth technology & communication benchmarking reports contain detailed industry-specific and cross-industry analyses, performance metrics, process insights and best practices from primary research conducted across leading organizations
  • View Technology & Communication Industry       Benchmarking Reports
Best Practice Database Services

Best Practice Database Services

Our Best Practice Database provides instant access to critical technology & communication benchmarks, tactics, trends, process maps and case studies
  • Access the Technology & Communication Industry       Best Practice Database


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Cameron Tew,
Head of Research Services/Business Operations

(919) 767- 9246

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