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Retention Excellence: Measuring and Minimizing Turnover for Customer-facing EmployeesDirect access to this research is not included with your membership level.This document contains Metrics and Graphics.This document contains Metrics and Graphics.

Non-members: Click here to sign-up for a complimentary tour of "Retention Excellence: Measuring and Minimizing Turnover fro Customer-facing Employee... (ID 4784)
Companies Profiled: Washington Mutual, Commerce Bank, Bank of America, Direct Wireless, more ...

$890.95

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Measuring Call Center Sales PerformanceDirect access to this research is not included with your membership level.This document contains Metrics and Graphics.This document contains Metrics and Graphics.

Non-members: Click here to sign-up for a complimentary tour of "Measuring Call Center Sales Performance" Study Overview Measuring sales performance... (ID 4748)
Companies Profiled: Aboitiz Transport System, Ergotron, Energex, First Premier Bankcard, more ...

$1044.00

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Benchmarking Leave of Absence and FMLA Program AdministrationDirect access to this research is not included with your membership level.This document contains Metrics and Graphics.This document contains Metrics and Graphics.

STUDY OVERVIEW In todays’ competitive environment, keeping a tab on the costs has been a vital aspect for the Human Resources Department... (ID 4779)
Companies Profiled: Agilent Technologies, Boeing, Caterpillar, Convergys, more ...

$1295.00

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Rewarding Contact Center Employees: Frequency and Effectiveness of Recognition ProgramsDirect access to this research is not included with your membership level.This document contains Metrics and Graphics.This document contains Metrics and Graphics.

NonMembers: Download a complimentary excerpt of this document by clicking on the following link: http://www... (ID 4792)
Companies Profiled: Aramark, GE Money (formerly GE Consumer Finance), Raytheon Financial Group, Niagara Credit Union, more ...

$1190.95

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HR Service Center Processes: Performance MetricsDirect access to this research is not included with your membership level.This document contains Metrics and Graphics.This document contains Metrics and Graphics.

Non-members: Click here to sign-up for a complimentary tour of "HR Services Center Processes: Performance Metrics" Study Overview HR service cente... (ID 4766)
Companies Profiled: Boeing, Accredited Home Lenders, Countrywide Financial, Convergys, more ...

$2295.00

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Rewards & Recognition Programs - Comprehensive Benchmark StudyDirect access to this research is not included with your membership level.This document contains Metrics.

To download a free excerpt of the "Rewards and Recognition Programs" report, please click here Study Overview Reward & recognition programs are a goo... (ID 4789)
Companies Profiled: 3M, Strathfield Group, Inspire Success Pty, Tactical Ingenuity Corporation, more ...

$1325.00

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Trends in Process Excellence: Meeting ProceedingsDirect access to this research is not included with your membership level.

NonMembers: Download a complimentary excerpt of this document by clicking on the following link: http://www... (ID 4781)
Companies Profiled: DuPont, Nationwide Insurance, Intrado, IBM

$569.95

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Linking Employee Engagement and Customer Loyalty: Meeting ProceedingsDirect access to this research is not included with your membership level.This document contains Graphics.

OVERVIEW Customer satisfacti... (ID 4790)
Companies Profiled: Microsoft, Texas Instruments, 3M, Freescale, more ...

$624.95