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Building a World-Class Call Center: Complaint Management and Performance MetricsDirect access to this research is not included with your membership level.This is a pharma specific study.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.

Non-members: Click here to review a complimentary excerpt from "Building a World-Class Call Center: Complaint Management and Performance Metrics" St... (ID 5264)
Companies Profiled: Abbott, ASP, Alcon, Biosense Webster, more ...

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Building a World-Class OTC Call Center: Technology Use & Future TrendsDirect access to this research is not included with your membership level.This is a pharma specific study.This document contains Metrics and Graphics.This document contains Metrics and Graphics.

Non-members: Click here to review a complimentary excerpt from "Building a World-Class OTC Call Center: Technology Use & Future Trends" Study Overvie... (ID 5282)
Companies Profiled: Alcon, Colgate Palmolive, GSK Consumer, Merck Consumer, more ...

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Building a World-Class OTC Call Center: Complaint Management and Performance MetricsDirect access to this research is not included with your membership level.This is a pharma specific study.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.

Non-members: Click here to review a complimentary excerpt from "Building a World-Class OTC Call Center: Complaint Management and Performance Metrics... (ID 5281)
Companies Profiled: Alcon, Colgate Palmolive, GSK Consumer, Merck Consumer, more ...

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Building a World-Class OTC Call Center: Structure, Activities and OperationsDirect access to this research is not included with your membership level.This is a pharma specific study.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.

Non-members: Click here to review a complimentary excerpt from "Building a World-Class OTC Call Center: Structure, Activities and Operations" Study ... (ID 5280)
Companies Profiled: Alcon, Colgate Palmolive, GSK Consumer, Merck Consumer, more ...

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Building a World-Class Call Center: Technology Use & Future TrendsDirect access to this research is not included with your membership level.This is a pharma specific study.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.

Non-members: Click here to review a complimentary excerpt from "Building a World-Class Call Center: Technology Use & Future Trends... (ID 5265)
Companies Profiled: Abbott, ASP, Alcon, Biosense Webster, more ...

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Building a World-Class Call Center: Structure, Activities and OperationsDirect access to this research is not included with your membership level.This is a pharma specific study.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.

Non-members: Click here to review a complimentary excerpt from "Building a World-Class Call Center: Structure, Activities and Operations" Study Over... (ID 5263)
Companies Profiled: Abbott, ASP, Alcon, Biosense Webster, more ...

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Managing Medical Device Customer Complaint and Resolution Systems: Reporting, Identification and Follow-UpDirect access to this research is not included with your membership level.This document contains Metrics and Graphics.This document contains Metrics and Graphics.

Non-members: Click here to review a complimentary excerpt from “Managing Medical Device Customer Complaint and Resolution Systems: Reporting, Identif... (ID 5488)
Companies Profiled: Abbott, Accelerate Diagnostics, Alcon, AstraZeneca, more ...

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Managing Medical Device Customer Complaint and Resolution Systems: Structure, Resourcing and StaffingDirect access to this research is not included with your membership level.This is a pharma specific study.This document contains Metrics and Graphics.This document contains Metrics and Graphics.

Non-members: Click here to review a complimentary excerpt from “Managing Medical Device Customer Complaint and Resolution Systems: Structure, Resourc... (ID 5487)
Companies Profiled: Abbott, Accelerate Diagnostics, Alcon, AstraZeneca, more ...

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Customer Complaint and Service Claim Resolution Process: Performance BenchmarksDirect access to this research is not included with your membership level.This document contains Metrics and Graphics.This document contains Metrics and Graphics.

Customer complaint groups have a difficult - and critical - job handling service claims while trying to maintain good customer relations... (ID 5144)
Companies Profiled: 3M, Abbott Laboratories, Amway Global, Agilent Technologies, more ...

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Call Center Ops: Winning Strategies and Tactical Deployments for Success: Meeting ProceedingsDirect access to this research is not included with your membership level.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.

Non-Members: To download a free excerpt of this meeting report, please click here... (ID 4948)
Companies Profiled: Accident Fund Company, Benjamin Moore, Best Practices LLC, Boeing, more ...

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