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Digital Marketing Consortium
The Digital Marketing Consortium at Best Practices, LLC is dedicated to providing benchmarking and best practices about online marketing. We work on the principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class organizations, more...

Medical Affairs Consortium
The Medical Affairs Consortium at Best Practices, LLC is dedicated to providing benchmarking and best practices across critical Medical Affairs functions including: Medical Information/ Communication, Scientific/ Medical Liaisons, Thought Leader Services, Health Outcomes & Data Management and Medical Education, more...

Direct access to this research is not included with your membership level.This is a pharma specific study.Building a World-Class Call Center: Complaint Management and Performance Metrics This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
Non-members: Click here to review a complimentary excerpt from "Building a World-Class Call Center: Complaint Management and Performance Metrics" St... (ID 5264)
Companies Profiled: Abbott, ASP, Alcon, Biosense Webster, more ...
Price: FREE


Direct access to this research is not included with your membership level.This is a pharma specific study.Building a World-Class OTC Call Center: Technology Use & Future Trends This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to review a complimentary excerpt from "Building a World-Class OTC Call Center: Technology Use & Future Trends" Study Overvie... (ID 5282)
Companies Profiled: Alcon, Colgate Palmolive, GSK Consumer, Merck Consumer, more ...
Price: $1947.00


Direct access to this research is not included with your membership level.This is a pharma specific study.Building a World-Class OTC Call Center: Complaint Management and Performance Metrics This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
Non-members: Click here to review a complimentary excerpt from "Building a World-Class OTC Call Center: Complaint Management and Performance Metrics... (ID 5281)
Companies Profiled: Alcon, Colgate Palmolive, GSK Consumer, Merck Consumer, more ...
Price: $1947.00


Direct access to this research is not included with your membership level.This is a pharma specific study.Building a World-Class OTC Call Center: Structure, Activities and Operations This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
Non-members: Click here to review a complimentary excerpt from "Building a World-Class OTC Call Center: Structure, Activities and Operations" Study ... (ID 5280)
Companies Profiled: Alcon, Colgate Palmolive, GSK Consumer, Merck Consumer, more ...
Price: $1947.00


Direct access to this research is not included with your membership level.This is a pharma specific study.Building a World-Class Call Center: Technology Use & Future Trends This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
Non-members: Click here to review a complimentary excerpt from "Building a World-Class Call Center: Technology Use & Future Trends... (ID 5265)
Companies Profiled: Abbott, ASP, Alcon, Biosense Webster, more ...
Price: $2065.00


Direct access to this research is not included with your membership level.This is a pharma specific study.Building a World-Class Call Center: Structure, Activities and Operations This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
Non-members: Click here to review a complimentary excerpt from "Building a World-Class Call Center: Structure, Activities and Operations" Study Over... (ID 5263)
Companies Profiled: Abbott, ASP, Alcon, Biosense Webster, more ...
Price: $2065.00


Direct access to this research is not included with your membership level.Managing Medical Device Customer Complaint and Resolution Systems: Reporting, Identification and Follow-Up This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to review a complimentary excerpt from “Managing Medical Device Customer Complaint and Resolution Systems: Reporting, Identif... (ID 5488)
Companies Profiled: Abbott, Accelerate Diagnostics, Alcon, AstraZeneca, more ...
Price: $2400.00   Free Excerpt Available


Direct access to this research is not included with your membership level.This is a pharma specific study.Managing Medical Device Customer Complaint and Resolution Systems: Structure, Resourcing and Staffing This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Non-members: Click here to review a complimentary excerpt from “Managing Medical Device Customer Complaint and Resolution Systems: Structure, Resourc... (ID 5487)
Companies Profiled: Abbott, Accelerate Diagnostics, Alcon, AstraZeneca, more ...
Price: $2500.00   Free Excerpt Available


Direct access to this research is not included with your membership level.Customer Complaint and Service Claim Resolution Process: Performance Benchmarks This document contains Metrics and Graphics.This document contains Metrics and Graphics.
Customer complaint groups have a difficult - and critical - job handling service claims while trying to maintain good customer relations... (ID 5144)
Companies Profiled: 3M, Abbott Laboratories, Amway Global, Agilent Technologies, more ...
Price: $3550.00   Free Excerpt Available


Direct access to this research is not included with your membership level.Call Center Ops: Winning Strategies and Tactical Deployments for Success: Meeting Proceedings This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.
Non-Members: To download a free excerpt of this meeting report, please click here... (ID 4948)
Companies Profiled: Accident Fund Company, Benjamin Moore, Best Practices LLC, Boeing, more ...
Price: $500.00



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