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Supply Chain Excellence Series: Improving the Bottom LineDirect access to this research is not included with your membership level.

A timeless recipe for supply chain excellence this Best Practices, LLC’s series takes an in-depth look at how the world's leading companies successfu... (ID POPS-217)
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Contact Center Excellence: Developing & Maintaining a World-Class Contact CenterDirect access to this research is not included with your membership level.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.

A must-have for all contact center executives, this series is critical for driving call center success... (ID CSS-63)
Companies Profiled: A Leading Pharmaceutical Company, Aliant Telecom, American Airlines, American Express, more ...