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Contact Center Excellence: Developing & Maintaining a World-Class Contact CenterDirect access to this research is not included with your membership level.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.

A must-have for all contact center executives, this series is critical for driving call center success... (ID CSS-63)
Companies Profiled: A Leading Pharmaceutical Company, Aliant Telecom, American Airlines, American Express, more ...

Supply Chain Excellence Series: Improving the Bottom LineDirect access to this research is not included with your membership level.

A timeless recipe for supply chain excellence this Best Practices, LLC’s series takes an in-depth look at how the world's leading companies successfu... (ID POPS-217)
Companies Profiled: Abbott Laboratories, Sanofi-aventis, Advanced Micro Devices, Agilent Technologies, more ...

Pharma Thought Leadership: Be a Thought Leader, Manage Influential Organizations, Launch a WinnerDirect access to this research is not included with your membership level.

Best Practices’ Pharma Thought Leadership series examines thought leadership in the context of patient advocacy while creating effective relationships and global product launches... (ID SMS-156)
Companies Profiled: Abbott Laboratories, Sanofi-aventis, AstraZeneca, Bristol-Myers Squibb, more ...

$18400.00

Market Research Excellence: Research and the Unfair Competitive AdvantageDirect access to this research is not included with your membership level.

Best Practices’ Market Research series highlights best practices in market research... (ID SMS-169)
Companies Profiled: 3M Pharmaceuticals, Sanofi-aventis, aaiPharma, Abbott Laboratories, more ...

R&D Quality Assurance Excellence LibraryDirect access to this research is not included with your membership level.This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.

A must-have for all pharmaceutical, biotech and medical device manufacturing executives, this Best Practices' R&D Quality Assurance bundle tells you everything you need to know about quality... (ID OPS-95)
Companies Profiled: aaiPharma, Sanofi-aventis, Abbott, Abbott Laboratories, more ...