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Contact Center Excellence: Developing & Maintaining a World-Class Contact CenterDirect access to this research is not included with your membership level.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.

A must-have for all contact center executives, this series is critical for driving call center success... (ID CSS-63)
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Supply Chain Excellence Series: Improving the Bottom LineDirect access to this research is not included with your membership level.

A timeless recipe for supply chain excellence this Best Practices, LLC’s series takes an in-depth look at how the world's leading companies successfu... (ID POPS-217)
Companies Profiled: Abbott Laboratories, Sanofi-aventis, Advanced Micro Devices, Agilent Technologies, more ...

R&D Quality Assurance Excellence LibraryDirect access to this research is not included with your membership level.This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.This document contains Metrics, Graphics and a practice summary Matrix.

A must-have for all pharmaceutical, biotech and medical device manufacturing executives, this Best Practices' R&D Quality Assurance bundle tells you everything you need to know about quality... (ID OPS-95)
Companies Profiled: aaiPharma, Sanofi-aventis, Abbott, Abbott Laboratories, more ...