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Digital Marketing Consortium
The Digital Marketing Consortium at Best Practices, LLC is dedicated to providing benchmarking and best practices about online marketing. We work on the principle that organizations can chart a course to superior economic performance by studying the best business practices, operating tactics and winning strategies of world-class organizations, more...

Medical Affairs Consortium
The Medical Affairs Consortium at Best Practices, LLC is dedicated to providing benchmarking and best practices across critical Medical Affairs functions including: Medical Information/ Communication, Scientific/ Medical Liaisons, Thought Leader Services, Health Outcomes & Data Management and Medical Education, more...


Direct access to this research is not included with your membership level.Contact Center Excellence: Developing & Maintaining a World-Class Contact Center This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map. 
A must-have for all contact center executives, this series is critical for driving call center success... (ID CSS-63)
Companies Profiled: A Leading Pharmaceutical Company, Aliant Telecom, American Airlines, American Express, more ...
Price: $17928.00   Free Excerpt Available


Direct access to this research is not included with your membership level.Research Webcast Series: Next-Generation Medical Information Call Centers: Key Challenges, Current Metrics & Leading Trends 
Overview "Next-Generation Medical Information Call Centers: Key Challenges, Current Metrics & Leading Trends" pulls together quantitative and qualit... (ID WEB-52)
Companies Profiled: Pharmaceutical Companies
Price: $199.00


Direct access to this research is not included with your membership level.Medical Device Sales Excellence: Training Field Professionals to Deliver Value-Based Solutions to Today's Customers  
To meet the challenges posed by the consolidation and increasing leverage of care networks and hospitals, medical device sales professionals must ada... (ID PSM-344)
Companies Profiled: Ambu, B. Braun, Boston Scientific, ConvaTec, more ...
Price: $5400.00   Free Excerpt Available


Direct access to this research is not included with your membership level.Digital Innovation Path: Trends in Healthcare Digital Marketing Innovation, Customer Engagement, Investment and Approvals  
To maximize performance, healthcare companies must select and finance the right digital marketing innovations, channels, tools and approaches to reach customers... (ID PSM-337)
Companies Profiled: Alkermes, Astellas, Baxter International, Bayer, more ...
Price: $4400.00   Free Excerpt Available


Direct access to this research is not included with your membership level.Benchmarking the Roles and Responsibilities for U.S.-Based Field Medical Team Interactions with Managed Care Customers  
Pharmaceutical companies continue to improve the effectiveness of their managed care interactions by employing specialized medical liaisons who can speak the "payer language... (ID POP-283)
Companies Profiled: Abbvie, Bayer, Biogen, Boehringer Ingelheim, more ...
Price: $6000.00   Free Excerpt Available


Direct access to this research is not included with your membership level.Targeting Pharmaceutical Customers through Market Segmentation  
Drive demand with world-class segmentation research methods that create new paths to customers... (ID SM-128)
Companies Profiled: A Leading Pharmaceutical Company, Sanofi-aventis, AstraZeneca, GlaxoSmithKline, more ...
Price: $1654.00   Free Excerpt Available


Direct access to this research is not included with your membership level.Benchmarking HR Service Center Processes  
Large employee populations create a challenging and complex scope of work for Human Resources organizations... (ID PHR-207)
Companies Profiled: Arrow Electronics, Motorola, Mellon, Lucent Technologies, more ...
Price: $2295.00   Free Excerpt Available


Direct access to this research is not included with your membership level.Achieving World-class Customer Service  
Be a market leader in the competitive Internet market... (ID CS-56)
Companies Profiled: 3Com, 3M, Acipco, Alagasco, more ...
Price: $2490.00   Free Excerpt Available


Direct access to this research is not included with your membership level.Managing World-Class Call Centers: Site Visit Findings  
Our most comprehensive call center report! Improve processes, performance measurement, and human resource management to transform your call center into a world-class customer service tool... (ID CS-50)
Companies Profiled: A Leading Pharmaceutical Company, American Airlines, American Express, Avnet, more ...
Price: $2490.00   Free Excerpt Available


Direct access to this research is not included with your membership level.Customer Complaint Resolution Excellence: Capturing Insights to Drive Business Improvements  
Complaint resolution groups fulfill a key role not just in resolving customer complaints involving service claims and other issues, but also in captu... (ID PCS-210)
Companies Profiled: 3M, Abbott Laboratories, Amway Global, Agilent Technologies, more ...
Price: $3550.00   Free Excerpt Available



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