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Contact Center Excellence: Developing & Maintaining a World-Class Contact CenterDirect access to this research is not included with your membership level.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.This document contains Metrics, Graphics and a detailed Process Map.

A must-have for all contact center executives, this series is critical for driving call center success... (ID CSS-63)
Companies Profiled: A Leading Pharmaceutical Company, Aliant Telecom, American Airlines, American Express, more ...

Effective Policies & Procedures for Managing the Workforce during a Flu-Like PandemicDirect access to this research is not included with your membership level.

DESCRIPTION This product is a two-piece bundle that includes (1) a cross-industry benchmark report on policies for workforce management during a flu... (ID HRS-1)
Companies Profiled: American Electric Power, Abington Memorial Hospital, Seagate Technology, ABM Security Services, more ...

Achieving HR Administration Excellence – Shared Services, Outsourcing and Cost ReductionDirect access to this research is not included with your membership level.

The human resources department faces constant pressure from the management to maximize productivity with available resources... (ID HR-57)
Companies Profiled: Agilent Technologies, Boeing, Coca-Cola, Dell Computer, more ...

Commercial On-Boarding Excellence: Bringing New Employees Up To Productivity Quickly and EffectivelyDirect access to this research is not included with your membership level.

Organizations rely on effective on-boarding programs to help new hires quickly become productive employees... (ID PHR-213)
Companies Profiled: Bayer, Bayer Crop Science, Biogen, TSPMG, more ...

Best Practices in Building Global Capacity for Corporate TeamsDirect access to this research is not included with your membership level.

As the building blocks of global organizations, virtual teams can provide a company access to diverse skill sets and expertise, knowledge and wisdom ... (ID POP-231)
Companies Profiled: Forest Laboratories, Abbott Vascular, Procter & Gamble, Anselll Services (Asia) Sdn Bhd, more ...

Benchmarking R&D and Clinical Talent Development InitiativesDirect access to this research is not included with your membership level.This document contains Metrics and Graphics.This document contains Metrics and Graphics.

An effective research and development (R&D) function is integral for organizations seeking to quickly transform innovative ideas into exceptional products and services that give a competitive edge... (ID PHR-215)
Companies Profiled: Alcon, Amazon.com, AstraZeneca, Baxter Healthcare, more ...

Assessing the Use of CSOs vs. Internal HiresDirect access to this research is not included with your membership level.

When looking for additional support for various stages of a product, many biopharmaceutical companies struggle to determine whether it is more benefi... (ID PSM-336)
Companies Profiled: Allergan, Amgen AstraZeneca Boehringer Ingelheim, Grifols, Merck, more ...

Best Practices in Leveraging Employee Insights to Produce Cutting-Edge Market ResearchDirect access to this research is not included with your membership level.This document contains Metrics and Graphics.This document contains Metrics and Graphics.

Market Research at leading organizations continues to evolve to provide insights into consumer behavior and marketplace changes... (ID PSM-295)
Companies Profiled: Sanofi, Waters, Citibank, ADA, more ...

Library Services Benchmarks 2018: Corporate Library Services in the Biopharmaceutical IndustryDirect access to this research is not included with your membership level.This is a pharma specific study.This document contains Metrics and Graphics.This document contains Metrics and Graphics.

Corporate libraries and information centers provide vital and high-skill support to pharmaceutical and medical device companies... (ID POP-295)
Companies Profiled: Abbvie, Alcon, ApotheCom, Astellas, more ...

Best Practices in Developing a Structured Career Path for the Managed Markets ProfessionalDirect access to this research is not included with your membership level.This document contains Metrics and Graphics.This document contains Metrics and Graphics.

The managed markets sales function within the pharma sector has risen dramatically in importance as payers' influence has ballooned... (ID PHR-214)
Companies Profiled: AstraZeneca, Novo Nordisk, EMD Serono, Jazz Pharmaceuticals, more ...